What are the responsibilities and job description for the Call Center Manager position at Moore Water Treatment?
This position will require relocation to Wichita, KS! We are willing to help relocate the right person.
About the Role
Moore Water & Air is looking for a sales-driven, strategy-focused Call Center Manager to lead a team of 35–50 outbound agents. We need a proven leader who can drive results, execute smart strategies, and motivate a competitive sales team to consistently hit and exceed goals.
Schedule:
- Monday – Friday | 11:30 AM – 8:00 PM
Responsibilities
- Lead and manage a team of 35–50 outbound call center agents
- Build and execute sales strategies that deliver measurable results
- Monitor KPIs and adjust plans to maximize performance
- Oversee dialer operations and call center technology
- Coach, train, and motivate agents to hit daily, weekly, and monthly sales goals
- Create a culture of accountability, growth, and winning
- Be proficient in computer software and Microsoft Excel
Requirements
- 5 years of outbound call center management experience
- Proven success driving sales performance in a large team environment
- Strong ability to analyze data and build effective strategies
- Dialer/technology management experience
- High-energy leader who can inspire, coach, and hold teams accountable
Benefits
- Competitive salary: $80K–$120K (based on experience & performance)
- PTO (Paid Time Off)
- 401(k) retirement plan
- Health, Dental & Life Insurance
- Relocation assistance available for the right candidate
- Direct impact on revenue and company growth
This position will require relocation to Wichita, KS! We are willing to help relocate the right person.
Salary : $80,000 - $120,000