What are the responsibilities and job description for the Customer Support Specialist position at Moore Sports?
We are seeking a Customer Support Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Handle customer inquiries and complaints
- Work with our online order platforms daily
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Proven experience in customer service or support roles (e-commerce experience a plus)
- Familiarity with Google Workspace or Microsoft Office Suite
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills