Associate Vice President, Client Success

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.

The Edge Direct Division is a multichannel marketing agency, driven to help leading nonprofits raise maximum funds and brand awareness in support of the important work they do through exceptional insights, service, and integrated marketing solutions. The Edge Direct Division creates bold, transformative marketing solutions that engage donors and build awareness across direct mail, television, radio, print, digital, and social communication channels to create a better world.

Check out www.wearemoore.com for more information.

Your Impact:

• Supervise integrated team members, including hiring, evaluations, training, and reallocation as necessary.
• Provide primary leadership in account delivery including implementing, evaluating, and modifying processes and procedures as necessary.
• Lead the Moore account team to develop and deliver annual fundraising, marketing, and communications plans and budgets.
• Develop integrated communications and fundraising plan which consolidates all fundraising/marketing activities and creates a single view.
• Monitor development of KPIs and report regularly to the customer and Moore team leadership on the key progress indicators.
• Serve as a liaison with senior team members for the delivery team.
• Review and monitor all Concept Memos (CMs).
• Understand program details as stated in all Concept Memos, track and help secure timely approvals.
• Participate in delivery channel calls to ensure channel integration and accurate delivery.
• Provide problem-solving leadership.
• Develop and monitor budgets, allocating resources to ensure profitability of client and agency.

Your Profile:

• Minimum 10 years’ experience in multichannel direct response marketing.
• Direct Response agency experience and a familiarity with nonprofit organizations.
• Bachelor’s degree in Marketing, Communications, or related field.
• Proficiency with Microsoft Word, Excel, and Power Point and other analytical tools.
• Executive presence with ability to interact well with senior leadership.
• Exceptional client service attitude and demeanor.
• Organized and detail oriented.
• Ability to thrive in a collaborative work environment.
• Excellent verbal and written communication skills, including facilitation of group presentations.
• Effective listener and storyteller- key to relationship building, marketing, and fundraising.
• Problem-solving skills, that include the ability to develop and propose solutions for clients/
• Strong written and oral communication skills.
• Regular travel anticipated; may consist of auto and air travel.

How We’ll Support You:

• Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
• To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge pursue your other passions and be with the people you care about.
• Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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