What are the responsibilities and job description for the FRONT OF HOUSE MANAGER position at MoonShine Entertainment Ltd?
FRONT OF HOUSE SERVICE MANAGER
The Service Manager keeps service providers including servers and server assistants on task and focused on providing excellent guest service; interacts with each table individually to confirm guest satisfaction with food and service. They are a key member of the service team and keep things running smoothly out front and visible to the guests.
Service Manager Duties and Responsibilities include the following. Other duties as assigned
● First member of management that guest complaints are escalated to after Server is not able to satisfy their needs.
● Attends each table during their dining experience, confirming that they are enjoying their time at the restaurant and are satisfied with what they have ordered.
● Working with or receiving approval from the General Manager, lead knowing how to work each station; recruits, trains, schedules, coaches, disciplines, and terminates Servers, Server Assistants, and Host/esses; communicating job expectations; monitoring and reviewing job contributions; enforcing policies and procedures, completing and turning in paperwork and documentation.
● Maintains restaurant equipment by following operating instructions; instructing staff in equipment use; troubleshooting breakdowns; maintaining equipment supplies; performing preventive maintenance; calling for repairs.
● Maintains safe, secure, and healthy work environment by enforcing standards and procedures; complying with sanitation and federal, state, and local legal regulations.
● Maintains or exceeds standards of personal appearance, grooming, cleanliness, and hygiene. This includes wearing proper uniform at all times while working.
● Continually accumulates professional and technical knowledge by reviewing professional publications and occasionally attending educational workshops.
● All other duties and responsibilities as assigned by the General Manager.
Service Manager Benefits:
● Flexible scheduling includes varying shifts such as days, evenings, weekends and some holidays
● Free benefits account that includes discounted entertainment, shopping and gifts
● Chargeless fitness account incorporates assistance with wellness and healthy eating plans
● Free financial assistance program with budgeting, short-term loans, tools and resources
● No-Cost setup Flexible Spending Account for pre-tax contributions
● Health Insurance and Paid Vacation for eligible full time employees
● 401(k) with Match, Roth or PreTax options available, assistance with setup and questions
Service Manager Qualifications and Skills:
The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
● Regularly stand and walk for eight to ten hours; climb sets of stairs repetitively throughout shift; occasionally required to sit, bend, kneel, crouch or crawl.
● Consistently reach shoulder level, above head and below waist; push, pull, lift and carry twenty-five (25) pounds including up flights of stairs, occasionally lift excess of fifty (50) pounds.
● Must be able to work in environmental exposure to low or high volume noise, cold, heat, water, and cleaning materials.
● Passible understanding of English Language, writing skills and basic mathematics.
● Proficiency in or readiness to learn common computer systems including Microsoft Office and Google Workspace; restaurant-specific software on the POS, accounting and scheduling systems.
● Preferred have ServSafe Certification; required to acquire with company sponsorship and recertify with ServSafe every five years.
● Degree in related field not required to apply; required two (2) years front of house or serving experience in high volume, established restaurants with time in management role. A combination of education in Restaurant Management, Hospitality or related discipline and experience may be qualifying.
● Preferred have alcohol safety training; ASK or ServSafe Alcohol, required to acquire with company sponsorship and recertify annually.
● Submit to and pass State and Federal criminal background checks.
Full-time management are typically scheduled for 5 shifts per week, averaging 45–50 hours. Due to the nature of the hospitality industry, weekend and holiday availability is required. Shift assignments vary and include opening, mid-day, and closing shifts. Management reserves the right to adjust schedules based on business necessity.