Inside Sales Representative

Moon Air in Elkton, MD is looking to hire an Inside Sales Representative to act as a liaison to assist our customers with their home service challenges and act as a cheerleader for our technical team. The ISR in this role will genuinely want to help our customers by being empathetic, understanding their needs, being enthusiastic, and communicating solutions passionately and effectively. Our ISR will hold the key secondary position of being the team's "cheerleader" throughout the day by providing them encouragement toward meeting their goals.

ABOUT MOON AIR

Since our founding in 1987, we have provided high-quality heating and air conditioning services to residential and commercial customers. Serving Maryland, Delaware, and Pennsylvania, our sole purpose is to give customers exactly what they want by offering them skilled craftsmanship with honesty at the forefront of all we do. We pride ourselves on the ability to diagnose and repair any make, model, or type of heating and air conditioning system. Our list of professional affiliations is extensive because our success is recognized by customers and businesses alike.

We utilize our financial growth to consistently invest in the personal and financial lives of our team members, as well as help community members that need assistance. Additionally, we provide our employees with generous benefits and great pay, and we're a smoke and scent-free office. If you're looking to work at a place where you'll feel appreciated and supported, look no further!

A DAY IN THE LIFE OF AN INSIDE SALES REPRESENTATIVE

As a Customer Service Representative, you are essential to our company's day-to-day operations. As part of your various duties, you will actively reach out to our customers and prospective customers by phone. You will systematically follow up on opportunities, offer our exclusive maintenance plan to prior customers, and engage with our

You will earn your commissions through the ethical treatment of our customers and assisting them to obtain the highest quality service, whether it's HVAC, Plumbing or Electric. You are adept at keeping accurate notes in the client relations system to ensure our technicians are aware of the customers' needs and requests.

QUALIFICATIONS FOR THE INSIDE SALES REPRESENTATIVE

• A minimum of 3 years of customer service
• Extensive experience with the Microsoft Office Suite
• Ability to make outbound phone calls and answer incoming calls as required.

REQUIRED SKILLS

• Helping people must be part of your DNA
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

MUST HAVES:

• Reliability
• Punctual
• Organized
• Focused
• Determined
• High Energy
• Goal Setter & Getter

WOULD LIKE TO SEE:

• Service Titan Experience

WORK SCHEDULE FOR THE INSIDE SALES REPRESENTATIVE

Monday - Friday, from 8 am - 5 pm.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this bookkeeping job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!