What are the responsibilities and job description for the Operational Technology Applications Manager position at Moog, Inc and Careers?
Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.
Job Title:
Operational Technology Applications Manager
Reporting To:
Director, IT Digital Eng & Mfg Apps
Work Schedule:
Onsite – Buffalo, NY
Moog’s Corporate Group Is looking for an Operational Technology Applications Manager, to join our Enterprise Solutions Team!
In this role, you will lead and grow the Operational Technology (OT) Applications Support team responsible for the availability, performance, cybersecurity, and lifecycle management of OT applications, such as SCADA (e.g., Ignition), data collection/IIoT platforms, DNC, QMS, and Asset Monitoring solutions. You will balance hands‑on technical leadership with people management, service delivery excellence, and cross‑functional collaboration with Engineering, Manufacturing, Quality, Facilities, and Cybersecurity. You will set strategy, establish standards, and ensure 24×7 support for mission‑critical production systems across multiple sites.
You will work onsite at our facility in East Aurora, NY.
To qualify for the Operational Technology Applications Manager, here is what we would expect you to bring to Moog…
- Bachelor’s degree in Information Technology, Computer Science, Electrical/Controls Engineering, or a related field.
- Over five (5) years hands‑on with OT applications (SCADA, DNC, QMS)—preferably Ignition—including gateway administration, scripting, and integrations.
- Over three (3) years in team leadership/people management (supervisor, manager, or section head) in a 24×7 production support context.
- Demonstrated success delivering system upgrades/migrations, performance tuning, and DR for OT stacks.
- Must live local to the Buffalo, NY area.
- Must be open to travelling to various Moog sites, both domestic and international.
Technical Skills
- Strong knowledge of industrial protocols (OPC UA, MQTT/Sparkplug B, Modbus, EtherNet/IP) and data flow design.
- Familiarity with networking in OT (layered zones/conduits, VLANs, firewalls, DMZs, VPNs) and identity/access (AD/LDAP, RBAC).
- Experience with virtualization/containerization (VMware/Hyper‑V, Docker/Kubernetes where appropriate for OT), Windows Server/Linux, and patch/AV solutions that are OT‑safe.
- Tooling: ITSM (ServiceNow), monitoring (Ignition alarming), version control (Git), and CI/CD adapted for OT.
Process & Soft Skills
- Practical application of ITIL (Incident/Problem/Change), SRE concepts (SLIs/SLOs/MTTR), and Lean/Kaizen.
- Excellent communication with shop‑floor operators and senior leadership; strong vendor negotiation and stakeholder management.
- Structured documentation and governance mindset; ability to lead major incidents calmly and decisively.
It would also be beneficial if you had:
- Master’s degree in Information Technology, Computer Science, Electrical/Controls Engineering, or a related field.
- Certifications: Ignition Core/Gold, ISA/IEC 62443, CompTIA CySA /Security , ITIL v4, PMP or Lean Six Sigma.
- Experience in Aerospace & Defense or similarly regulated industries; knowledge of export controls (ITAR/EAR).
- Exposure to PLM/ERP integrations (e.g., Teamcenter, SAP/Oracle), LIMS/Quality systems, and advanced analytics/data lake pipelines.
As the Operational Technology Applications Manager you will have the following responsibilities…
Leadership & Strategy
- Own the OT applications support strategy, roadmap, and operating model; align with Digital/Manufacturing Engineering and Enterprise Architecture.
- Build, mentor, and retain a high‑performing OT support team (analysts, engineers, SREs); manage capacity, staffing, and skills development.
- Define and enforce standards for configuration, scripting, release management, backup/restore, and disaster recovery for OT apps.
Service Management & Operations
- Establish and meet SLAs/SLOs for availability, incident response, change, and problem management (ITIL practices).
- Oversee 24×7 support procedures, on‑call rotations, escalation paths, and major incident handling for plant systems.
Cybersecurity & Compliance
- Partner with IT Security to implement ISA/IEC 62443 and NIST SP 800‑82 aligned controls: network segmentation, least privilege, certificate management, secure remote access, patch governance, vulnerability management.
- Ensure compliance with A&D/regulated requirements (e.g., export controls/ITAR, SOX where applicable) and audit readiness.
- Drive backup/DR strategies, runbooks, and periodic recovery tests for OT servers, gateways, and databases.
Projects & Continuous Improvement
- Sponsor and execute upgrades/migrations (e.g., Ignition LTS to latest), site rollouts, and modernization (virtualization, containerization).
- Maintain accurate CMDB/asset inventory for OT applications and dependencies; establish configuration baselines.
Stakeholder & Vendor Management
- Act as primary point of contact for plant leadership and engineering teams; translate production needs into service priorities.
- Manage vendor relationships, license compliance, and managed services (where applicable); negotiate support agreements and escalate issues.
- Communicate performance, risks, and roadmaps via monthly service reviews and executive dashboards.
How We Care for You:
- Financial Rewards: great compensation package, annual profit sharing, matching 401k, and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts
- Work/Life Balance: Flexible paid time off, holidays and parental leave program.
- Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
- Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
- Diverse and Inclusive Workplace: Employee Resource Groups, cultural events, and celebrations.
#LI-ONSITE
Salary Range Transparency:
Buffalo, NY $145,000.00–$175,000.00 Annually
Salary Range Disclaimer
The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.
This position requires access to U.S. export-controlled information.
EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran
EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran
Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.
No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Absent compliance with these pre-conditions resumes submitted directly to any Moog Inc. employee or affiliate will not qualify for fee payment, and therefore become the property of Moog Inc.
Salary : $145,000 - $175,000