Systems Engineer - Windows

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Minimum 5 years of experience in the IT industry in a relevant area.
• Working knowledge and hands-on experience in three or more of the following: Intune, Autopilot, Patch Management, Application Packaging, or Windows Update for Business.
• Intermediate-level expertise with Windows 10/11 operating systems and configuring Microsoft applications and browsers.
• Strong communication, collaboration, and presentation skills, with the ability to summarize complex technical issues for both technical and non-technical audiences. Business fluent English is required.
• Proven ability to manage multiple tasks, prioritize work effectively, and provide end-to-end ownership of incidents and problems in a fast-paced, global environment.
• Automation skills using PowerShell or Python.
• Basic understanding of security concepts such as SSL, PKI, IPsec, VPNs, Firewalls, and Proxy.
• Expertise in compliance policies related to Windows desktop environments.
  
  

Education/ Certifications

• ITIL Certification is highly preferred.
• Industry certifications in relevant areas are a plus.
  
  

Responsibilities

• Work at the highest systems level to provide expert advice and counsel to users, management, and IT project teams for complex, cross-functional systems.
• Support the day-to-day business operations for the Windows environment, including hardware, software, Autopilot, Intune, and M365 mobility.
• Manage end-to-end software deployment operations and create associated operating documentation.
• Follow standard ITIL processes for Incident, Change, and Problem Management.
• Collaborate with the Security team to ensure system configurations are compliant with security policies and controls.
• Support new and existing deployments by analyzing metrics, logs, and system alarms to troubleshoot problems and perform preventative maintenance.
• Facilitate outage restoration calls to assess application impact, notify business stakeholders, and restore system functionality.
• Participate in teams across the organization to solve business and technical issues.
• Collaborate effectively with global and multicultural teams, attending meetings in different time zones as required.
  
  

About The Team

Our Digital Workplace Services Operations team is responsible for managing, maintaining, and securing our workstation endpoints to provide a best-in-class end-user experience. We provide expert advice and counsel to users, management, and IT project teams for systems of the most complex nature. By joining our team, you will be part of exciting work that impacts the entire organization's digital workplace environment.

For US-based roles only: the anticipated hiring base salary range for this position is $86,500.00 - $125,500.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.