What are the responsibilities and job description for the Customer Service Office Leader position at Moody's Co-Worker Owned, Inc.?
**Job Title: Customer Service Office Leader**
**Location:** Scarborough, ME
**Company Overview:**
Join Moody's Coworker Owned, an industry leader known for its commitment to delivering exceptional collision repair. We are seeking a dedicated and charismatic Customer Service Office Leader to lead our customer service team and ensure seamless, efficient operations. If you are passionate about customer satisfaction and have strong leadership capabilities, we want you to be part of our team.
**Job Responsibilities:**
- Motivated, self-starter with a strong focus on customer service.
- Experience with all aspects of office management procedures
- Proficiency in accounting principles, accounts payable, and accounts receivable
- Handle customer inquiries, complaints, and complex issues with professionalism, striving for quick resolution and satisfaction.
- Collaborate with other departments to address customer needs
- Maintain a customer-focused culture by promoting positive communication and an empathetic approach to customer interactions.
**Qualifications:**
- Proven experience in a customer service leadership role or similar, with a track record of driving team success and customer satisfaction.
- Strong interpersonal and communication skills, with the ability to inspire and motivate a team.
- Excellent problem-solving abilities, with a customer-centric approach to handling complex situations.
- Proficiency in customer service software and related tools.
- Ability to work in a fast-paced environment, managing multiple priorities effectively.
- Strong organizational skills, with a keen attention to detail.
- Solid understanding of accounting principles and practices.
**What We Offer:**
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A collaborative and inclusive work environment.
- The chance to make a positive impact on a growing and dynamic company.
**How to Apply:**
Interested candidates are encouraged to submit their resume and a cover letter detailing their experience and why they would be an excellent fit for this role.