Associate Director - Client Relations Actuary

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• At least 5-7 years of actuarial experience in the life insurance industry is required to serve as a credible, trusted advisor to clients.
• A minimum of 3-5 years of hands-on experience with the AXIS Actuarial System is essential to provide deep product knowledge and support. Preference will be given to individuals with knowledge in multiple AXIS modules.
• Prior experience in a strategic, client-facing role (e.g., Customer Success, Consulting) is highly desired to manage and deepen relationships with key accounts.
• A strong understanding of life insurance/annuity products, regulatory requirements, and ALM strategies is necessary to align our solutions with client business objectives.
• Demonstrated ability to build and maintain trusted relationships with stakeholders at all levels, from technical users to business executives.
• Excellent interpersonal, written, and verbal communication skills are required to present complex technical concepts clearly and effectively.
• A pragmatic and strategic approach to problem-solving and the ability to work collaboratively in a team environment while also operating independently.
• The ability to travel to client sites as required (approximately 10 to 25%).
• Interest in exploring agentic AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

Education

• Bachelor's degree required.
• Society of Actuaries FSA designation or equivalent is strongly preferred.

Responsibilities

• Serve as a strategic, proactive partner for key insurance clients, leveraging deep actuarial and AXIS product knowledge to become a trusted advisor.
• Serve as the primary post-sales point of contact for a portfolio of AXIS clients, developing and executing tailored engagement plans to drive solution adoption.
• Develop and maintain trusted partnerships with a wide range of stakeholders, from day-to-day users to key decision-makers.
• Coordinate and deliver Quarterly Business Reviews (QBRs), demonstrating the value of our solutions and aligning on strategic priorities to ensure retention and growth.
• Serve as the voice of the customer internally, channeling client feedback to Product Management and R&D to influence the product roadmap.
• Partner closely with Sales and Product Specialists on account planning, renewal strategies, and identifying expansion opportunities (upsell/cross-sell).
• Support pre-sales activities, including needs analysis, tailored product demonstrations, and onboarding guidance for prospective client trials.
• Document all significant client interactions, discussions, and resolutions in our CRM system (e.g., Gainsight/Salesforce).

About the team

Our Insurance Business Unit team is responsible for ensuring our clients realize continued and growing value from our solutions. We achieve this by serving as strategic, proactive partners for our key insurance clients, driving solution adoption, increasing retention, and identifying opportunities for growth. By joining our team, you will be part of exciting work in shaping the customer experience, influencing product strategy, and becoming a trusted advisor to leading firms in the insurance industry.

For US-based roles only: the anticipated hiring base salary range for this position is $118,300.00 - $171,700.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.