Hotel Revenue Intern

JOB SUMMARY:

The Hotel Revenue Intern 

will be responsible for:

Assisting the revenue manager in creating accurate weekly information and documents for the Revenue Optimization Committee as it pertains to:

1. Group versus Leisure displacement reporting: Maintain a daily rate displacement spreadsheet and review, verify and present to RM weekly/monthly for review and forward learning of the ROC.
2. Assist during high call volume, assist Group Rooms Controller when group needs dictate, and Reservations manager.
3. 30-60-90- rate strategies prepared and submitted to the RM for review prior to ROC meeting.
4.  Reporting to the Revenue Manager for market demand and extracting need dates for review in ROC.
5.  Compiling and creating the Executive Summary of the weekly and monthly STR Report in preparation of the RMs notes for the past performance and “Grade”
6. Attend ROC meeting weekly and be prepared to offer insight as requested
7. The RC will also assist in monitoring daily BAR as it pertains and dictates 3^rd party and OTA rate structures up to 90 days out.
8. Coordinate with Res Manager for weekly recap of agents weekly goal and assist those not achieving-pace for the week/month with new ways to sell.
9. Be involved and knowledgeable of the sales process attending Sales Meeting, making recommendations in the absence of the RM and in enforcing group ceilings to positive rate displacement
10. Train to be an advanced Maestro User (property management system).
11. Create and maintain hotel packages.

Summary of essential job duties

• Daily revenue analytics
• Answer incoming phone calls in a timely manner/assist reservations team during times of high call volume
• Maintain a thorough knowledge of all room types, rates, packages, and booking procedures
• Maintain current knowledge of all daily activities and annual events
• Handle daily correspondence in a timely manner; respond to all inquires
• Coordinate with other departments to maximize sales and guest experience
• Perform other duties and responsibilities as assigned

 Will Cross Train in Hotel Reservations Department

• Handle individual phone reservations
• Greet prospective guests in a friendly manner using clear, verbal communication
• Input and retrieve dates using knowledge of the computer reservations system
• Assign reservations based on guest preferences and availability
• Provide accurate and prompt information regarding availability
• Assist Reservation Manager on any project needed
• Handle complaints in a tactful manner and negotiate resolutions
• Answer questions regarding hotel facilities and services, local attractions, directions, etc.
• Send confirmation and hotel information packets upon guest requests
• Even out room types as needed
• Charge 48 hour deposits in a timely manner
• Accept and review third party reservations
• Follow the reservations department checklist
• Cross sell the Moody Gardens Attractions and the Moody Gardens Golf Course

POSITION AUTHORITY:

The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities, provided such action is consistent with position guidelines as outlined below.

POSITION GUIDELINES:

Position guidelines include, but are not limited to, established company and department policies and procedures and all supervisory directives. The incumbent is expected to exercise sound, reasonable judgment and initiative, and give high priority to accuracy and details in the performance of job responsibilities.

ESSENTIAL FUNCTIONS:

• Perfect Attendance
• Property Management System Experience is a plus, not required
• Proficient knowledge and capabilities of using Microsoft Excel and Word, Google and Google Docs, digital platforms and more.
• Knowledge of revenue management principles to include, demand, analytics, sell out strategy etc.
• Capable of handling multiple computer programs while simultaneously answering questions, and processing reservations for prospective guests
• Enjoy working in a team environment, Excellent customer service skills
• Attention to detail and excellent verbal and written communication
• Ability to solve practical problems
• Full-time : all shifts, weekends, holidays, and overtime as need

• Any and all other duties as assigned; duties are subject to change as management deems necessary to best serve the needs of Moody Gardens

EDUCATION/ EXPERIENCE REQUIREMENTS:

• Obtaining a degree in Hotel Hospitality Management
• Call center experience preferred

REQUIRED SKILLS:

• Must be reliable and responsible
• Computer literate preferred
• Elegant phone voice preferred
• Multitasking skills preferred
• Individual should be well organized, possess excellent written and oral communication skills, work well under pressure, and utilize a friendly and courteous manner

PHYSICAL REQUIREMENTS:

• Must be able to sit for long periods of time
• Ability to work in a confined space

Salary : $15