Front desk/spa associate

We are looking for a Full Time Spa attendant/Front desk associate! We are looking for an energetic, positive team mate with previous spa, fitness, or wellness experience.

Responsibilities:

• Welcome clients warmly, checking them in and out with care and efficiency.

• Manage client communication across email, social media, phone, and text like a pro. We value response speed highly.

• Encourage repeat visits by prebooking appointments to ensure client retention.

• Promote and educate clients about memberships, focusing on consistently hitting sales targets.

• Deliver top-tier hospitality to ensure every client feels valued and cared for.

• Strategically book appointments to help keep our therapists’ schedules running smoothly – your ability to book efficiently directly impacts teammates’ income!

• Handle payments and kindly enforce policies like late cancellation rules.

• Solve problems with a can-do attitude and know that multitasking is part of the role.

• Pitch in with team housekeeping – if you see it, clean it!

• General daily housekeeping - must be obsessed with cleanliness!
• Keep laundry fully stocked and organized daily
• Facilitate infrared sauna sessions for clients and answer questions they may have
• Responsible for upkeep of supplies and equipment
• Wear many hats – and rock them all – to support the team and clients!

Why Mood House?

We do things differently. As a locally owned and operated studio (hey there 👋, it's owner Cristina Wilson), my commitment to you is that every day I will wake up focused on creating a culture and environment that allows you to do the best work of your career.

As a team, we're proud that Mood House has been recognized as a "Must-Visit" concept by Allure Magazine and voted #1 Best Massage in Charlotte. Additionally, Charlotte Ballet Dancers and Carolina Panthers TopCats Cheerleaders choose our team for self-care. Grow with us! 🚀

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Benefits:

• Full-Time Employees are eligible for health insurance through Blue Cross Blue Shield, PTO, paid parental leave, and monthly massages

• Frequent eligibility for performance raises

• Team Discount on all services and products at Mood House and sister brand Toccare

• Friends & family discount

• Access to team self-care days for complimentary sauna use

• Access to team discounts with local restaurant, beauty, wellness, and fitness businesses!

Requirements:

• Must have strong verbal skills, with the ability to write polished client-facing communications.

• Must thrive in a fast-paced environment and bring a positive attitude.

• Must be reliable.

• Full-Time employees must have previous spa or fitness experience.

• Must have weekend availability.

Pay range: $15-$17 an hour