Caseworker Supervisor - Case Management Agency

Pay Range:

$2,569.85 - $3,023.38 Bi-weekly (DOE)

MONTROSE COUNTY BENEFIT INFORMATION:

2026 Montrose County Benefit Information

General Statement of Duties:  Supervises and oversees the daily activities of Human Services Caseworkers performing risk assessment and case management. Provides technical support, training and guidance to staff. Provides technical support, training and guidance to community partners to develop and support service partnerships and expand community options for clients and families. May maintain a caseload of complex, confidential and/or sensitive clients. 

Supervision Received:  Works under the direction of the Program Manager and establishes methods and procedures for attaining specific goals and objectives and receives guidance in terms of broad goals. 

Supervision Exercised:  Provides supervision of Caseworkers. 

Essential Functions:  Any one position may not include all of the duties listed nor do the listed examples include all duties, which may be found in positions of this class.  

• Provides instruction, training and oversight to new employees on conducting assessments, developing treatment or service plans, prior authorizations, and other documents; accessing and utilizing program regulations; following state and County procedures for obtaining and funding services for clients, monitoring service delivery, utilizing the state automated system for long term care, adult and child protective services, and documenting contacts and case activity.
• Reviews case records for accuracy in meeting state and County regulations, timelines, and procedures.
• Hires staff and provides accountability for employees within the work unit, which includes scheduling, assigning and reviewing work, corrective action, and performance evaluations.
• Perform necessary supervisory duties according to County personnel policies and procedures.
• Acts as a resource or expert in long term care adult and child protective services program area, providing technical assistance and support to other employees in the unit.
• May maintain a caseload of complex, confidential, and/or sensitive clients.
• Enters and updates case/client information to maintain computer database records.
• Assists Caseworkers in correcting errors, managing complex cases, and developing strategies for meeting compliance standards. May fill in for Caseworkers on their workloads during extended absences or at times of higher workloads.
• Responds to and assists in resolving inquiries, complaints, and requests for information from clients, State, and collateral departments or agencies; provide information regarding long term care and community services; researches various sources for additional information; refers clients and public to related services and programs for financial, social, educational, residence, or other resources.
• Identifies training issues based on case record reviews, develops and presents training for the unit on problematic or new regulations or procedures.
• Prepares and presents program information to community agencies to educate them on the program processes and requirements.
• Develops and maintains professional contacts with other County departments, staff, and collateral agencies to make appropriate referrals and coordinate services and information flow.
• Attends seminars, conferences, workshops, classes, lectures, etc., as appropriate, to enhance and maintain knowledge of trends and developments in field; review professional journals, attend association and professional meetings, and otherwise maintain contacts with professionals to facilitate exchange of information.
• Regular and predictable attendance is required. 

MINIMUM QUALIFICATIONS

Required Knowledge, Skills and Abilities: 

Education:  A Bachelor’s degree from an accredited college or university in Social Work or a human behavioral science field. 

Experience:  A minimum of five (5) years progressively responsible experience in a related field.  

Required Knowledge:  Principles, practices, and objectives as related to case management including assessing needs, evaluating individual situations, and designing treatment or service plans for clients.  Advanced methods and techniques of casework including in-depth therapeutic approaches, affecting changes in behavior, and diagnostic assessment.  Scope and application of laws and regulations pertaining to adult and child protective rules, Medicaid/Medicare benefits and services.  Medical terminology, diagnoses, medications, treatments, and the effects on functioning ability.  Scope and application of laws and regulations pertaining to specific program clients.  Employ various therapeutic modality techniques.  Update and assess changing needs of client and incorporate changes into treatment plans. Act as an official representative of the County in a professional manner with local, State, and national agencies and organizations. 

Language Skills:  Ability to express ideas clearly and concisely, orally and in a variety of written formats. Must be able to interpret, apply, explain and enforce all applicable laws, codes, regulations, policies and procedures to a wide range of audiences and levels of knowledge. Ability to assemble, organize and present statistical, financial and technical information derived from a variety of sources. Ability to read, analyze, and interpret complex and technical documents including contracts, maps, and complex management and financial reports and respond to the most sensitive inquiries or complaints. Ability to read, comprehend and translate information relayed in written or graphic format. Must be able to write policies, procedures, correspondences and other types of documents. Must have the ability to write speeches, articles and manuals and create presentations using original and innovative techniques and styles.  Must have the ability to make effective and persuasive presentations on controversial or complex topics to top management, public groups and organizations and/or board of directors. Ability to prepare industry specific technical reports and budgeting information. Ability to effectively communicate with the public, federal, state and county officials, employees, community agencies and the public. 

Interpersonal Skills:  Must possess the ability to establish and maintain cooperative working relationships with fellow employees, representatives of other agencies and organizations and members of the community. Work with the media to maintain a positive image of the County to the community.  Interact professionally and diplomatically with County employees, other agencies and organizations and members of the community and manage difficult or emotional customer situations. Possess the ability to recognize when confidentiality is required and maintain strict confidentiality. Must be able to diffuse the most intense situation with diplomacy and professionalism. Must have the acumen to navigate political waters of the County and other outside agencies and organizations. Demonstrate a commitment to the County’s mission, values and core beliefs. Provide leadership, guidance and feedback to ensure continual quality improvement and respect the experience, cultural and overall diversity of those you lead and interact with. 

Mathematical Skills:  Must have the ability to work with basic mathematical concepts such as addition, subtraction, multiplication and division and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.  

Reasoning Skills:  Prioritize Must be able make rational decisions through sound logical and deductive processes and make sound judgments, decision making, problem solving, while planning directing and monitoring the work of the agency. Must be able to analyze problems, identify alternative solutions, project consequences of proposed actions, and recommend or implement best options in support of strategic goals and objectives. Consider concrete and abstract variables. Must have the ability to analyze, appraise and organize facts, evidence and precedents concerned in difficult and complex cases and present material in a clear and logical form, including oral and written presentations, briefs, opinions, orders or decisions. Must be able to successfully manage multiple projects and complete work under pressure pursuant to deadlines. 

Office Technology/Computer Skills:  Must be able to effectively use modern office technology and equipment, including computers, calculators, telephone, copiers with scanning and faxing capabilities. Must be proficient in word processing, database manipulation, spreadsheets, email, and the knowledge to save and retrieve documents from a variety of destinations and sources with a high degree of accuracy. Must be able to learn the software and programs related to the position and the County. 

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and stand for long periods of time; use hands and fingers to handle or feel; and reach with hands or arms. The employee is required to stand, walk, climb or balance, twist, stoop, kneel, crouch. Must be able to respond to the customers’ needs and perform tasks requiring extensive hand and eye coordination.  Dexterity of hands and fingers to operate a computer keyboard, mouse and other devices and objects.  The employee must frequently lift and/or move objects up to 25 pounds.  Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Physical ability and mobility to drive a motor vehicle to and from field and meetings as required.  Ability to work extended shifts and attend training and meetings outside of regularly scheduled hours and the ability to work in stressful situations. 

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  Ability to tolerate and be productive in a quiet to moderate noise level in the work place.  Employee will have periodic exposure to hazards in the field such as driving and inclement weather and potentially hostile clientele. Exposure to computer screens. May visit client homes and encounter a variety of housekeeping standards and household pets. May be exposed to potential communicable health conditions and angry, hostile, frustrated individuals and those with behavioral and/or cognitive challenges. May travel to rural areas. 

Special Requirements:  Must possess and maintain a valid Colorado Driver’s License and satisfactory driving record.  Willingness to work outside of traditional business hours to meet the needs of clients.  Willingness to travel overnight and long distances for trainings or the transportation of clients.  Must complete drug testing, finger print background check and Central Registry/TRAILs background check.  Successful completion of NIMS IS 100, 200, 800 and 700 within one (1) year of employment. Act as a credible witness when testifying in court. 

For Child Welfare Supervisors:  This position requires the employee to be part of an on-call rotation schedule. An on-call employee is required to remain near a telephone, cell phone or pager and to respond to a call or page as soon as reasonably practicable.  The on-call employee is free to pursue personal pursuits while on-call, but is expected to be reasonably available and within a reasonable distance of their work site during the entire on-call period for the purpose of responding to an emergency.  The employee must also be mentally and physically able to perform the required work. 

Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Salary : $2,570 - $3,023