What are the responsibilities and job description for the Guest Services Specialist (Part-Time) position at Monticello?
About the Thomas Jefferson Foundation
The Thomas Jefferson Foundation has a twofold mission of preservation and education, and was incorporated in 1923 to preserve Monticello, the home of Thomas Jefferson, in Charlottesville, Virginia. Today, the Foundation seeks to bring history forward into national and global dialogues by engaging audiences with Jefferson's world and ideas, and sharing the history of everyone, enslaved and free, who lived and labored at Monticello. Monticello is recognized as a National Historic Landmark, a United Nations World Heritage Site, and a Site of Conscience.
The Thomas Jefferson Foundation has a twofold mission of preservation and education, and was incorporated in 1923 to preserve Monticello, the home of Thomas Jefferson, in Charlottesville, Virginia. Today, the Foundation seeks to bring history forward into national and global dialogues by engaging audiences with Jefferson's world and ideas, and sharing the history of everyone, enslaved and free, who lived and labored at Monticello. Monticello is recognized as a National Historic Landmark, a United Nations World Heritage Site, and a Site of Conscience.
Guest Services Specialist (Part-Time)
Monticello is seeking candidates for the PT Guest Services Specialist position. This position is primarily an outdoors position, so you must be comfortable working in all weather conditions. This role ensures that guests of Monticello feel welcomed, supported, and informed. Duties include assisting with timed ticketing, security screening processes, and line management. Further duties include informing guests about current programs, exhibitions, and special events, and providing services as necessary to accommodate group guests and guests with disabilities. Guest Services Specialists will also perform additional customer service duties as assigned for special events and projects, as well as assisting guests with inquiries and wayfinding as needed.
Monticello is seeking candidates for the PT Guest Services Specialist position. This position is primarily an outdoors position, so you must be comfortable working in all weather conditions. This role ensures that guests of Monticello feel welcomed, supported, and informed. Duties include assisting with timed ticketing, security screening processes, and line management. Further duties include informing guests about current programs, exhibitions, and special events, and providing services as necessary to accommodate group guests and guests with disabilities. Guest Services Specialists will also perform additional customer service duties as assigned for special events and projects, as well as assisting guests with inquiries and wayfinding as needed.
Compensation:
$15.00 per hour
Skills & Abilities:
Successful candidates should have:
Successful candidates should have:
- An approachable, friendly demeanor, with a commitment to and experience delivering exemplary customer service.
- Enthusiasm for working with people and demonstrated ability to resolve guest issues.
- Strong verbal communication skills.
- Ability to adapt to changing environments
- An interest in the history of Monticello.
Candidates should be computer proficient and have a willingness to learn new technology. Standing for extended periods and some walking required. Some lifting of items up to 40 lbs. is necessary. This position requires extended periods of time speaking with guests, sometimes in groups, over ambient noise. Must be available at least 8 days per month, including two weekend days. There is an opportunity for evening work over the course of the year, during the summer and also during the winter holidays. Open until filled.
The Thomas Jefferson Foundation is an Equal Opportunity Employer. All qualified applicants are encouraged to apply.
The Thomas Jefferson Foundation is an Equal Opportunity Employer. All qualified applicants are encouraged to apply.
Salary : $15