Case Manager

Job title: Case Manager
Employment status: Full-time, 40 hours per week
FLSA status: Non-exempt
Pay range: $20 - $24 per hour
Department/Program: Emergency Assistance
Work location: Main office in Charlottesville with regular travel within service area
Telework: Up to 40%
Minimum requirements: Highschool diploma or GED and 1 year of experience in customer service, social services, or client-facing roles.
 

About the job 

Case Managers for MACAA’s Emergency Assistance program support Louisa, Nelson, and Fluvanna County residents who are seeking emergency financial assistance for a variety of needs including rent/mortgage, utility, fuel, automobile repair, and medications. Case Managers guide potential clients through a screening process to determine eligibility for assistance and, if eligible, assist them in completing the necessary steps to receive aid. This position offers clients empathy, resources, and efficient, equitable management of their case. The role involves both client intake and case management duties, and it requires excellent communication, problem-solving, and organizational skills.

Job responsibilities

• Conduct intake procedures by helping clients to access and complete applications, determining client eligibility, distributing aid, and maintaining confidential records.


• Offer client referrals to additional resources supporting the financial needs of families in our service areas. 


• Collect, analyze, and report on Emergency Assistance data to move the program forward, with a mindset of continuous growth and improvement.


• Complete data reports for submission to the team, senior leadership, the Board of Directors, and local, state, and federal partners and grantmaking agencies.


• Work with the team to streamline processes, improve equitable access to services, and support best practices.


• Build, maintain, and enhance partnerships with other local organizations and agencies to improve service delivery and build individual, family, and community resilience through advocacy.


• Be a valuable resource to the community by ensuring that information on how to access our services is widely available. 

Qualifications

Minimum: 

• Highschool diploma or GED.


• 1 year of experience in customer service, social services, or client-facing roles.


• Technology skills—You quickly learn how to use new programs and platforms and can troubleshoot for yourself and your clients successfully.


• Ability to navigate high-stress situations—Your calm demeanor and conflict resolution skills enable you to support clients in heightened states of emotions and handle yourself well in tense situations through professionalism and empathy.


• Data-management skills — You’re able to collect, organize, and manage large quantities of information across multiple platforms and processes, while maintaining confidentiality of sensitive data.


• Multi-tasking and Prioritization skills — You have the time management skills to juggle multiple clients, administrative work, team development, and day-to-day tasks. You complete these different priorities efficiently, supporting both client and organizational goals with timeliness and accuracy.


• Ability to work independently and with a team —You can complete significant portions of your tasks independently and come together with the team when necessary to support one another through collaboration, troubleshoot issues, and implement new ideas.

Strongly preferred:  

• 6 months experience with client intake.


• Bilingual in English and Spanish. Increased pay for Spanish language skills is available.

Nice-to-have:

• 1 year in Community Action, non-profit, or community-centered work.


• An understanding of the conditions of poverty—how it evolves, moves through generations, and affects individuals, families, and communities.


• Experience implementing trauma-informed services and care.

Special requirements

• Must pass background searches.


• Must have reliable, independent transportation. Travel between localities based on the needs of clients will be required. Mileage reimbursement is available for travel to/from sites outside of the position’s assigned work location(s).


• Must have reliable home internet.

Why you should join us

For this position, we offer a full benefits package, with: 

• Generous PTO and paid holidays


• Voluntary group medical, dental, vision, and supplemental insurance coverage


• Employer-paid life and disability insurance coverage


• Retirement and health savings plan options


• Opportunity to telework up to 40% of the time (2 days per week) pending program/operational needs

How to apply

Please submit your application through our career center at macaa.org/careers. Internal applicants must apply through their ADP profile. Candidates must include a resume with their application. Incomplete applications will not be considered. Please do not submit your application by email. Qualified candidates will be contacted for interviews. Preference will be given to applications received by January 5.

MACAA is proud to be an equal opportunity employer.  If you need reasonable accommodation during the application or hiring process, please call (434) 987-2236.

About us

Monticello Area Community Action Agency (MACAA) was established in 1965 to respond to poverty in Central Virginia. As a community-integrated nonprofit, we have enabled thousands of people to overcome barriers and achieve self-sufficiency. Our programs provide essential services to children, teens, and adults in our communities. We serve the City of Charlottesville and the Counties of Albemarle, Fluvanna, Nelson, and Louisa. We work alongside local leaders and community partners in our service area to leverage our collective resources and experiences and create sustainable solutions that connect more families to opportunity – and make our region a better place to live for everyone.