What are the responsibilities and job description for the Call Center Representative position at Monticciolo Family and Sedation Dentistry, PA?
Call Center Representative – Monticciolo Family & Sedation Dentistry
Location: Tampa Bay Area, FL
Employment Type: Full-Time
About Us:
At Monticciolo Family & Sedation Dentistry, we’re dedicated to delivering compassionate, high-quality dental care to patients across Florida. Our team is growing, and we’re looking for a skilled and friendly Call Center Representative with Dentrix experience to help us continue providing exceptional service to every patient, every time.
Key Responsibilities:
Answer inbound calls and assist patients with scheduling, questions, and concerns
Schedule, confirm, and manage appointments using Dentrix
Deliver excellent customer service and maintain a professional, positive tone
Coordinate with dental office teams to ensure seamless patient experiences
Maintain accurate and confidential patient information
Qualifications:
Dentrix experience required
Excellent communication and interpersonal skills
Strong attention to detail and organizational ability
Ability to multitask in a fast-paced environment
Previous dental office or healthcare call center experience preferred
What We Offer:
Competitive pay
401(k) with company match
Paid vacation and holidays
Comprehensive health insurance (medical, dental, and vision)
Supportive and team-oriented work culture
Opportunities for career growth within our expanding network
If you have Dentrix experience and a passion for helping others, we’d love to hear from you.
Apply today and join a team that’s changing lives — one smile at a time!