What are the responsibilities and job description for the Patient Engagement Specialist position at Montgomery Womens Health Asso?
Job Description
Position Summary
The Patient Engagement Specialist serves as the primary liaison between patients and the practice, ensuring that every interaction is professional, supportive, and centered around the patient’s needs. This role is focused on creating an exceptional patient experience through proactive communication, scheduling, education, and follow-up. The specialist will work closely with providers, nurses, and administrative staff to streamline patient flow, increase compliance with treatment plans, and support overall patient satisfaction.
Key Responsibilities
Montgomery Women’s Health Associates is a patient-centered OBGYN practice dedicated to providing compassionate, comprehensive care for women at every stage of life. Our team of experienced physicians, nurses, and support staff work together to create a welcoming environment where patients feel respected, supported, and empowered in their healthcare decisions. We are committed to excellence in clinical care, strong provider-patient relationships, and continuous improvement in service and access.
Montgomery Women’s Health Associates is a patient-centered OBGYN practice dedicated to providing compassionate, comprehensive care for women at every stage of life. Our team of experienced physicians, nurses, and support staff work together to create a welcoming environment where patients feel respected, supported, and empowered in their healthcare decisions. We are committed to excellence in clinical care, strong provider-patient relationships, and continuous improvement in service and access.
Position Summary
The Patient Engagement Specialist serves as the primary liaison between patients and the practice, ensuring that every interaction is professional, supportive, and centered around the patient’s needs. This role is focused on creating an exceptional patient experience through proactive communication, scheduling, education, and follow-up. The specialist will work closely with providers, nurses, and administrative staff to streamline patient flow, increase compliance with treatment plans, and support overall patient satisfaction.
Key Responsibilities
- Patient Communication & Support
- Serve as the first point of contact for patients via phone, portal, and in-person.
- Provide clear instructions regarding appointments, procedures, test results, and follow-up care.
- Answer patient questions promptly and escalate concerns to providers when appropriate.
- Scheduling & Coordination
- Manage appointment scheduling, including annual exams, prenatal visits, ultrasounds, and follow-ups.
- Monitor cancellations/no-shows and proactively reschedule to ensure continuity of care.
- Education & Engagement
- Educate patients on preventive care, screenings, and practice services.
- Provide information on prenatal care, contraception, well-woman exams, and other OBGYN services.
- Support patients in understanding insurance coverage, billing questions, and available resources.
- Data & Compliance
- Document all patient interactions in the EHR system accurately and in real-time.
- Track patient engagement metrics (portal use, follow-up completion, satisfaction feedback).
- Ensure HIPAA compliance and maintain confidentiality of patient information at all times.
- Practice Support
- Collaborate with clinical staff to prepare patients for visits and assist with care coordination.
- Participate in quality improvement initiatives to increase patient satisfaction and access.
- Assist in patient outreach campaigns for recalls, preventive screenings, or special programs.
Montgomery Women’s Health Associates is a patient-centered OBGYN practice dedicated to providing compassionate, comprehensive care for women at every stage of life. Our team of experienced physicians, nurses, and support staff work together to create a welcoming environment where patients feel respected, supported, and empowered in their healthcare decisions. We are committed to excellence in clinical care, strong provider-patient relationships, and continuous improvement in service and access.
Montgomery Women’s Health Associates is a patient-centered OBGYN practice dedicated to providing compassionate, comprehensive care for women at every stage of life. Our team of experienced physicians, nurses, and support staff work together to create a welcoming environment where patients feel respected, supported, and empowered in their healthcare decisions. We are committed to excellence in clinical care, strong provider-patient relationships, and continuous improvement in service and access.