What are the responsibilities and job description for the Front Desk Clerk (Flexible/Weekends only) position at Montgomery Marriott Prattville Hotel & Conference...?
As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.
- Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
- Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
- Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
- Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
- Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities, etc.
As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including:
- Full health benefits with multiple packages to choose from to meet your needs, including FSA and HSA options
- 401k with matching
- Extensive travel, golf, F&B, and retail discounts
- And much more!
If you're ready to elevate your career in hospitality food and beverage and be part of a team that strives for excellence, we'd love to hear from you!
Apply now to join Montgomery Marriott Prattville Hotel & Conference Center at Capitol Hill and help us continue our tradition of excellence.