What are the responsibilities and job description for the Call Center Manager position at Montgomery Hassell Inc.?
Why Join This Company?
This well-established, family-owned company has proudly served the region for over 50 years. Known for reliability, professionalism, and exceptional customer service, the company has built a strong reputation as a trusted leader in their industry.
The organization continues to grow while maintaining the family-oriented culture and operational values that have been the foundation of its long-term success. This is an opportunity to join a stable, respected company where leadership, teamwork, customer service, and operational excellence are highly valued.
What Sets This Company Apart:
Family-owned culture with supportive leadership
Growth and advancement opportunities
Fast-paced, team-oriented operations environment
Opportunity to make a direct impact on operations for this business
Competitive compensation package
What You’ll Do
Oversee daily call center operations
Manage incoming service calls and ensure timely job assignment and completion
Lead, coach, and support operations personnel
Prepare reports, operational metrics, and performance tracking data
Maintain compliance with company policies, safety standards, and transportation procedures
Foster a professional, customer-focused, and team-oriented call center environment
Minimum Qualifications Required
Experience leading high-volume call centers or dispatch teams
Strong communication, organization, multitasking, and problem-solving skills
Ability to work effectively in a fast-paced environment
Proficiency with Microsoft Office Suite, including Word, Excel, and Teams
Strong decision-making and customer service abilities
Professional, dependable, and operations-focused mindset
About the Company
This family-owned organization has spent decades building a reputation for dependable service, operational excellence, and customer commitment throughout the region. Candidates seeking long-term stability, leadership opportunities, and the ability to make a meaningful operational impact within a respected transportation organization are encouraged to apply.