Security and Risk Assistant

Position Overview

Under the direction of the Security Manager (working in conjunction with the Risk and Insurance Manager) supports the Security Management team and the Risk and Insurance team with all daily operational tasks. Responsibilities include assisting in identifying security, workers’ compensation, and property/casualty risks across Montgomery County. Assists in the process of reporting, tracking and monitoring security and risk management issues, and implementing assessment methodologies across the organization. Mitigates an organization's exposure to risk by assisting with formulating, developing, and coordinating security incident and insurance claims-related activities. Provides necessary administrative support of the security and risk programs to ensure proper and efficient operations for both divisions.

Summary of Job Duties

Provides day-to-day administration and support of the County's physical security systems, including access control, video surveillance, visitor management, and related security technologies. Serves as the primary point of contact for routine security service requests, system issues, access changes, and video evidence requests while ensuring accurate documentation, follow-up, and resolution. Process employee access requests, access modifications, and access removals. Investigate and resolve badge access issues reported by departments. Troubleshoot door access problems and coordinate repairs with IT, Facilities, and security vendors. Monitor camera health and system status. Conducts regular inspections to identify cameras that are offline, obstructed, misaligned, or experiencing image quality issues. Responds to requests for video related to Criminal investigations, Human Resources investigations, Workplace Safety investigations, Insurance and Risk Management claims, and internal administrative reviews. Ensures all security requests are tracked appropriately, including status reports, and ensures stakeholders receive status updates appropriately. Assists the Risk and Insurance Coordinators in gathering information for consultants and third-party administrators to investigate and resolve property/casualty and workers’ compensation claims and safety issues. Assists, advises and acts as a liaison between departments, citizens, and agencies in coordination with procedures
involved in accident reporting, processing, and settlement of claims. Assists with processing incidents by inputting and updating events/claims into the claims database; scans, copies, e-mails and indexes electronic files and correspondence for all property/casualty and workers’ compensation claims for the county. Assists with registering new vendors. Processes payments of invoices through financial system, internal transfers and vouchers, and updates claims database. Assists with collection of data needed for renewal of insurance coverages. Assists with certificate of insurance requests. Assists with security, property/casualty, workers’ compensation, and loss prevention training for liaisons, employees, supervisors, and managers of various departments, boards, elected officials and affiliated agencies. Responsible for the receipt and distribution (or filing) of incoming mail and deliveries for the department. Answer department phone calls and re-direct them as needed.

Ability to execute multiple complex projects within expectations and required timeframes. Demonstrates excellence in communication and presentation skills; capability to inform and persuade both verbally and in writing; have working knowledge of information technology, and the ability to use Microsoft Office products, security system software and risk management databases; demonstrates the ability to perform analytical and detail-oriented tasks.

(Performs Related Duties as Required)

Minimum Qualifications and Requirements

Equivalent to high school diploma, two (2) years of clerical experience utilizing a computer and applications such as Microsoft Office products and advanced function software for spreadsheets, presentations, and database management. Preferred experience or understanding of insurance or security; OR alternative, equivalent evidence of the Minimum Class Requirements.

Supplemental Information

Driving Requirement:
Must maintain a current, valid driver’s license with an acceptable driving record; must provide own transportation.

Probationary Period: 180 days