What are the responsibilities and job description for the FAD Social Program Manager position at Montgomery County, OH?
Position Overview
Summary of Job Duties
Support to Executive Leadership
- Partners with the Assistant Director, Deputy Assistant Director, and JFS Managers to drive the strategic objectives of the Family Assistance Division (FAD) in alignment with the broader MCDJFS mission.
- Represents FAD leadership in meetings with other departments, agencies, and community partners, as requested by the Executive or Assistant Director.
- Build partnerships and networks across MCDJFS, County, and state departments
Lead Manager Responsibilities
- Acts as lead manager, providing coaching, mentorship, and performance feedback to managers to strengthen leadership capacity and ensure accountability.
- Contributes to building a strong leadership culture; fosters collaboration, knowledge-sharing, and the translation of strategy into actionable plans.
- Leads efforts to translate strategic priorities into operational plans, ensuring consistency in execution and measurable results.
- Recommends and implements solutions for complex issues that impact multiple programs or units, often requiring cross-functional coordination.
- Drives operational excellence, demonstrates credibility, builds trust, and helps advance the mission of MCDJFS and FAD.
- Supervises and supports assigned lower-level managers, coordinators, supervisors, and support staff.
Core Managerial Duties
- Performs core managerial duties including planning, organizing, and evaluating program performance.
- Oversees SNAP, TANF, and Medicaid eligibility units, ensuring timely, accurate, and compliant service delivery aligned with federal and state laws, rules, and regulations.
- Leads the development, revision, and implementation of policies and procedures to improve efficiency, equity, and service quality.
- Analyzes operational data and prepares reports and presentations for leadership.
- Manages special projects and attends relevant meetings and training sessions.
- Gathers feedback from teams and implements change management plans as needed.
- Ensures optimal utilization of resources across divisions.
- Recommends solutions for issues with cross-divisional impact.
(Performs Related Duties as Required)
Minimum Qualifications and Requirements
Completion of undergraduate major program course work in business, criminal justice, job and family services, social work, sociology, political science, psychology or related field plus a minimum of four (4) years of progressive leadership responsibilities with a minimum of four (4) years of direct management/supervisory experience, or graduate degree with two (2) years of progressive leadership experience with a minimum of two (2) years of direct management/supervisor experience; past experience with SNAP/OWF and CCMEP Work Activity programs is preferred; OR alternative, equivalent evidence of the Minimum Class Requirements.
Supplemental Information
Training and Development: N/A
