Permit Technician I/II/III, Grades 15/17/19

About the Position

The salary range above represents this position's earning potential. The anticipated hiring range for this position will be based on the candidate's qualifications and experience.

Permit Technician I: $55,517 to $66,371

Permit Technician II: $59,897 to $91,873

Permit Technician III: $64,942 to $102,711

WHO WE ARE

Safety, sustainability, and economic development are the hallmarks of the Montgomery County Department of Permitting Services (DPS). The department issues approximately 40,000 building permits a year and conducts thousands of inspections by local code officials. With a staff of about 240 employees, DPS' five divisions include: commercial building construction; customer support and outreach; land development; residential construction and fire code compliance; and zoning and code compliance. From its award-winning programs to providing excellent customer service in the office and in the field, DPS's commitment to its customers is summed up by its tagline: "Your Project Partner."

WHO WE ARE LOOKING FOR

The Department is seeking a Permit Technician III (Download PDF reader) to join the Division of Customer Support & Outreach. This position facilitates and administers the issuance of various permits and licensing. This individual must be able to deliver professional-quality service to our customers, who are homeowners, business owners, contractors, architects, engineers, and other similar professionals from diverse backgrounds or whose primary language is not English.

This position may be underfilled as a Permit Technician II (Download PDF reader), Grade 17, or Permit Technician I (Download PDF reader), Grade 15. Once the employee is at full performance and meets the minimum requirements of the position, they are eligible for a non-competitive promotion through the series to the Permit Technician III, Grade 19.

What You'll Be Doing

This is advanced paraprofessional work that facilitates the building permit, construction inspection, and land-use regulation processes through direct interaction with the public and construction/development professionals.

This work includes coordination, problem-solving, legal/procedural clarification, research, and information gathering. Through customer interaction, the employee determines the customer's need and type of services required, advises about procedural and legal considerations, performs sub-professional work to expedite regulatory approvals, and follows up to ensure service delivery.

Duties include -

• Review and process of various types of permits, licenses, and applications.
• Correctly assess fees. Ensure fees and bonds are properly collected and all applicable codes, regulations, procedures, and policies are followed.
• Provide high-level customer and concierge service to applicants.
• Assist in-person customers while working at DPS front desk.
• Answer phones in a call center-type environment to assist customers.
• Monitor high-profile, complex projects by serving as a liaison between customers and DPS and maintain project records through permit issuance and final inspections.
• Respond to records and information requests; search and provide the permit and construction records.
• Other duties as related to the position.

This position requires successful completion of a pre-employment medical evaluation, which includes a physical examination and drug screening.

This position is designated as one that requires filing a Financial Disclosure Statement.

There may be an opportunity for limited telework or a Compressed schedule after the initial training period.

Minimum Qualifications

If filled at Permit Technician III, Grade 19:

Experience: Five (5) years of experience in client advocacy work in a regulatory environment, at least two years of which must have been in a land use or building permit setting.

If under-filled at Permit Technician II, Grade 17:

Experience: Three (3) years of experience in client advocacy work in a regulatory environment, at least two years of which must have been in a land use or building permit setting.

If under-filled at the Permit Technician I, Grade 15:

Experience: Two (2) years of experience working with clients to assist in a setting that involves time constraints, financial risks, emotional intensity, and a substantial body of laws and procedures that govern the delivery of services.

All Levels:

Education: Graduation from high school or High School Certificate of completion recognized by the State of Maryland.

Equivalency: An equivalent combination of education and experience may be substituted.

Preferred Criteria, Interview Preferences

All Applicants will be reviewed by the Office of Human Resources (OHR) for minimum qualifications. Those applicants who meet minimum qualifications will be rated "Qualified," placed on the Referred List, and may be considered for an interview. Employees meeting minimum qualifications who are the same grade or higher will be placed on the Referred List as a "Transfer" candidate and may be considered for an interview.

Preference for interviews will be given to applicants with experience in the following:

• Experience providing customer service, specifically responding to questions in person, over the phone, and via email.
• Experience communicating both orally and in writing with a diverse group of internal and external customers.
• Experience using multiple computer applications.
• Experience with teamwork and collaborating with others.
• Experience applying internal template procedures or processes to achieve successful project outcomes.

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.

Salary : $55,517 - $66,371