Control Room Operator

CLASSIFICATION TITLE: Control Room Operator

FLSA STATUS: Non-Exempt

EMPLOYMENT STATUS: Full-time

DEPARTMENT: Detention

REPORTS TO: Control Room Supervisor

PAYGRADE: A7

WORK SCHEDULE: 40 hours per week

Ensures the safety and security of juveniles, employees and visitors in the Montgomery County Juvenile Court (MCJC) facility. Monitors and controls all movement entering into and within the MCJC and detention facility of juveniles, visitors and staff. Monitors and manages the MCJC electronic security control system and security sensitive areas in and around the Juvenile Justice Center 24-hours, 7 days per week.

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons, covered under the Americans with Disabilities Act, in accordance with its requirements.

Operate the central control console, and control panels to monitor and control the operational status of the elevators, fire alarm, and secure vestibules.

Maintains open and professional communications with local law enforcement, agencies, court staff and the public.

Monitors and facilitates all authorized movement of juveniles and visitors entering and departing the detention facility, controls juvenile, visitors and employee movement within the facility, ensures unauthorized persons are not admitted nor released into the detention facility.

Monitors alarms, cameras, radio and intercoms. Make proper notifications to all units, medical, intervention and transport pertaining to juvenile movement to and from respective areas.

Monitors all security sensitive areas of the interior and exterior perimeter of the detention facility to ensure the safety and security of employees and juveniles including, but not limited, to the following: electric locks, sally-port doors, intake area, visitation area, secure elevator movement, secure vestibules, and secure vestibule connector in the basement.

Initiate appropriate emergency procedures as required due to system failures or alarm conditions in accordance with standard operating procedure.

Monitor video surveillance equipment internal and external of MCJC.

Ensure that the Control Room remains secure at all times and that no unauthorized person enters the Control Room.

Conducts internal and external perimeter checks via camera to identify unusual situations and ensure building security,

Monitoring and controlling sally port doors that enters into the secured area of the facility.

Monitors radio transmissions for routine and emergency transmissions. Understands and responds to all emergency systems and follows established procedures for contacting the appropriate internal and external personnel and agencies in case of emergencies. Use appropriate radio procedures when transmitting information.

Completes control desk logs and other reports of actions/incidents in accordance with policy and procedures as necessary.

Assist in monitoring visitation via camera. Observes visitors and monitors physical contact between youth and visitor to maintain facility security.

Provides CPR and First Aide as necessary, and contacts medical personnel to provide professional medical care in serious emergency situations.

Ensure the Security Control Room is kept clean.

Perform other duties as assigned.

None

Use of the radio, telephone, intercom system, emergency alarm system, computer, and computer operated security control system, copier, CCTV; NVR keys; and other standard office equipment in accordance with policy and procedures.

Facility staff; probation officers, attorneys, police officers and visitors.

Juvenile records; juvenile medical records; court records; educational records; youth behavior logs.

Work in a secured electronic room. Work will include periods of sitting, monitoring CCTV system and operating electronic locks and doors with considerable audible and visual stimuli requiring procedural responses and sound judgment for prolonged periods of time. Ability to work rotating shifts, weekends and holidays.

The following physical demands are typically exhibited by position incumbents performing this job’s essential duties and responsibilities. These physical demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

While performing duties of this job, the employee normally must be able to walk through the facility, perform light physical labor, and may occasionally have to physically restrain and control persons of varying weights and strengths, for short and prolonged periods. The employee typically travels up and down stairs, stands for one or two hours at a time, bending, walking and running. The employee may occasionally drag weights up to 175 pounds, and lift heavy objects up to 25 pounds.

The employee commonly uses usual vision demands and must normally be able to converse verbally with the youth, visitors, family members, and general public and others, and to hear. The employee may occasionally sit in and operate a vehicle for variable periods of time.

Knowledge of: facility rules, all emergency and security procedures, fire regulations and policy; laws related to detention operations; basic psychology and human relations; societal & familial issues; group dynamics; crisis intervention process and techniques; counseling techniques; security and safety precautions.

Ability to: communicate clearly and effectively, orally and in writing, multi task, identify suspicious acts utilizing T.V. monitors, remain alert and responsive, respond effectively in crisis or emergency situations, exercise good judgment under stressful circumstances, monitor and operate a variety of security devices and equipment simultaneously, to manipulate keys, keyboards, panels, operate levers and buttons, develop and maintain effective working relationships with associates, youth, family members, visitors and general public; maintain confidentiality of confidential and sensitive subject matter; exercise sound judgment in making fair but firm decisions; work in a locked environment.; physically restrain an individual.

Skill in: first aid; CPR; listening; crisis intervention; mediation; verbal and written communication; observation; mediating differences between youth; adding, subtracting, multiplying and dividing whole numbers; reading.

High School degree, GED or equivalent. Preference given to Control Room experience or Associate of Arts Degree in Criminal Justice or related field. Or have four (4) years of experience in corrections setting as a youth leader.

CPR; First Aide Certification; State Motor Vehicle Operator’s License.