SUMMARY 

Primary function to support and maintain the Computer Aided Dispatch (CAD) / Mobile Data Computer systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Prioritizes support tickets and coordinates CAD and Mobile related vendor management to ensure deliverables, services, and follow through to ensure timelines for ticket resolution are met. 
• Oversees CAD and Mobile IT equipment for readiness and preparedness
• Assist IT CAD Team in maintenance, upgrade, and evaluate all CAD and Mobile systems including all CAD related ancillary systems including ProQA and geographical information systems (GIS)
• Assist the team in programming mobile data computers and vehicle modems 
• Audit and accounting of MDC licensing for the CAD system
• Evaluates, implements, identifies and troubleshoots known or potential problems with CAD and Mobile systems in both production and testing systems
• Maintain knowledge and documentation of CAD/Mobile operations, processes, and interfaces and IT infrastructure that supports CAD.
• Maintains after hours on call rotation determined by on call schedule. 
• Responds and works as assigned during any or all after hours maintenance and disasters
• Performs other related duties, as assigned or needed. 

SUPERVISORY RESPONSIBILITIES 

None

MINIMUM QUALIFICATIONS

• High School diploma or GED required. 
• AA/AS or equivalent industry experience preferred. 
• Knowledge of EMS and Fire Dispatch Operations
• Basic Use of Computer Aided Software (CAD) Systems.
• Prior experience in various telecommunications devices and practices. 
• Proficient typing skills – 40 words per minute. 
• Knowledge of HIPAA (Health Insurance Portability and Accountability Act) and HITECH (Health Information Technology for Economic and Clinical Health) standards. 

SKILLS and KNOWLEDGE

• Preferred experience with Microsoft Windows and Windows Server environment.
• Preferred experience with SQL database, word processing, and spreadsheet skills.
• Knowledge/Experience Public Safety Computer Aided Dispatching (CAD) systems. 
• ESRI GIS experience preferred. 
• Basic email and internet skills required.

CERTIFICATES, LICENSES, REGISTRATIONS 

• Current Texas Driver’s License
• Remain insurable by the current insurance vendor of MCHD.
• NIMS 100, 200, and 700 certifications.

Must be able to obtain and maintain CJIS (Criminal Justice Information Services) certification within 6 months of employment.

NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demand Category:

Medium Work: Lifting 50 pounds maximum with frequent lifting and / or carrying of objects weighing up to 25 pounds.

Audio-Visual & licensing Demands: 

Vision (Avg), Hearing (Avg)

Required License/ Certification: Valid Driver's License

Specific Actions Required: In an eight hour day, this job may include:

• Standing/ Walking: 1-4 hours
• Sitting: 1-4 hours
• Driving: 1-4 hours

Work Environment: This job may include:

Cold, Heat/ Humidity

Repetitive Motions: This job will include:

Simple Grasping, Fine Manipulation

MANEUVERABILITY: This job will require:

Occasional: Bending, Squatting, Climbing, Twisting, and Reaching 

Salary : $26 - $34