Transit Operations Supervisor, Grade 21

About the Position

This Position is ONLY Open to Montgomery County Government Employees:

WHO WE ARE

The mission of the Montgomery County Department of Transportation (MCDOT) is to move people and connect places with seamless, equitable transportation options that are safe, environmentally responsible, and support economic growth and vibrancy in Montgomery County. The Department has five divisions: Highway Services, Parking Management, Transit Services, Traffic Engineering and Operations, and Transportation Engineering. We are a large organization with over 1,200 employees and a dedicated County budget of $300 million.

The Division of Transit Services coordinates transit services in Montgomery County. Transit fulfills an essential mobility mission for the County, connecting people, communities, workplaces, educational institutions, recreational opportunities, and many other destinations. The Division employs 850 people and operates nearly 400 buses on 80 fixed routes throughout Montgomery County. The Division plans, schedules, and manages the County's Ride On bus system, consisting of County-owned and operated buses. Ride On carries roughly 18 million riders annually.

WHO WE ARE LOOKING FOR

We are seeking a highly organized, detail-oriented professional with strong communication skills and the ability to manage multiple priorities in a fast-paced transit environment. The ideal candidate excels at scheduling, managing overtime, ensuring accurate payroll, and maintaining positive relationships at all levels of the organization. They must demonstrate sound judgment, enforce policy and procedure, administer fair disciplinary actions, and maintain a strong focus on safety. Experience in training and developing staff, handling customer complaints, and driving process improvements is essential, along with the ability to work both independently and collaboratively to support high-quality service delivery.

What You'll Be Doing

The Transit Operations Supervisor plays a key role in ensuring safe, reliable, and efficient bus service across Montgomery County. This position oversees Bus Operators across multiple shifts, supports daily field operations, enforces safety and policy standards, responds to service disruptions, and collaborates with internal teams to maintain high-quality transit service.

What You’ll Be Doing

• Supervising Bus Operators to ensure safe, timely, and efficient service delivery, including providing clear direction and support throughout daily operations.
• Supervising front-desk activities, managing service requirements, overseeing operator leave, and completing additional assigned administrative and operational tasks.
• Monitoring route performance, operator conduct, and vehicle readiness to maintain high standards of safety, reliability, and customer service.
• Responding promptly to service issues such as detours, accidents, weather disruptions, and delays, while coordinating effective solutions in real time.
• Providing field support, enforcing policies and procedures, and ensuring compliance with regulatory requirements and operational standards.
• Administering timely coaching, performance evaluations, and corrective actions that promote accountability, development, and consistent service quality.
• Managing safety procedures, conducting thorough investigations, and documenting incidents or accidents with accuracy and professionalism.
• Using operational tools and technology to monitor service performance, make real-time adjustments, and support informed decision-making.
• Addressing customer complaints and service concerns with professionalism, clarity, and a commitment to positive rider experiences.
• Completing essential administrative tasks, including accurate reports, attendance documentation, and operational records.
• Supporting the training, onboarding, and ongoing development of Bus Operators to strengthen skills, reinforce safety practices, and improve service delivery.
• Collaborating with maintenance, dispatch, scheduling, customer service, and other departments to ensure coordinated operations, effective management, precise documentation, and consistent coaching across all functional areas.
• Enforcing adherence to Standard Operating Procedures (SOPs) to ensure uniformity, safety, and compliance across daily operations.
• Performs related duties as required.

Minimum Qualifications

Experience: Four (4) years of progressively responsible experience in managing a fixed route/on-demand transit operations that includes supervision and responsibility for employee management, fleet operations, and safety and training (e.g., Transit Coordinator, Transit Communications Leader, Safety and Training Instructor). OR, possession of an Associate’s degree (A.A.) or equivalent from a two-year college or technical school and four (4) years of experience in the operation of motor coaches, including one year of supervisory or lead experience in the transportation industry.

Education: Completion of high school or High School Certificate of completion recognized in the State of Maryland.

Equivalency: An equivalent combination of education and experience may be substituted.

LICENSE:
• At Time of Employment Application: Possession of a valid Class C (or equivalent) driver’s license from the applicant’s state of residence.

• First Day of County Employment: Possession of either a Class B Commercial Driver’s License (CDL) or an Instructional Permit for a Class B CDL, with Passenger and Air Brake Endorsements, issued by the applicant’s state of residence.

• Upon Completion of Bus Operator Training by Montgomery County: Possession of a Class B CDL, with Passenger and Air Brake Endorsements, from the employee’s state of residence. Note: There will be no substitutions for this section.

Medical Protocol: This position requires successful completion of a pre-employment medical evaluation, including a physical examination and drug screening.

Preferred Criteria, Interview Preferences

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevance of training, and experience in the following areas:

• Strong understanding of Montgomery County’s transit system, geography, and Ride On operational platforms such as Trapeze or Clever Devices.

• Ability to remain calm, lead effectively, and make sound decisions during high-pressure situations, emergencies, and service disruptions.
• Skilled in conflict resolution, investigations, and preparing clear, detailed written reports and professional correspondence.
Proven ability to supervise and guide a diverse workforce, interpret policies and regulations, and use computer-based systems for data review and reporting.

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IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.