What are the responsibilities and job description for the Dental Principal Administrative Aide (Principal Administrative Aide), Grade 13 position at Montgomery County Government?
About The Position
“Please note: The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $51,703 to $79296, based on the candidate’s qualifications and experience.”
Dental Administrative Aide (Principal Administrative Aide), Grade 13
Who We Are
Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.
The Department of Health and Human Services (HHS) is responsible for the delivery of the County’s public health and human services that meet the needs of our community’s most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.
As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.
Who We Are Looking For
Montgomery County Public Health Dental Program provides essential oral health services to residents, focusing on improving dental health and preventing oral diseases.The program provides dental services, oral education, and outreach initiatives through collaborations with community partners targeting low-income and underserved populations. We aim to enhance community health strategies and ensure access to dental care, ultimately fostering better overall health outcomes for the county residents in need.
What You'll Be Doing
The Principal Administrative Aide plays a vital role within the county public health department. Their responsibilities and purpose contribute significantly to the overall efficiency, accessibility, and quality of oral healthcare services a patient may receive. Often, they are the first-person patients interact with, thus shaping their initial impression of the dental practice or clinic. This position will be entrusted to handle sensitive patient information in accordance with legal and ethical standards, while maintaining trust and confidentiality. This position is expected to create positive patient experiences by providing friendly, professional, empathetic communication and facilitate valuable collaborations with community partners. Overall, the work supports broader public health objectives such as reducing oral health disparities, assisting patients in accessing dental care, and improving overall community health.
Duties And Core Responsibilities Include The Following
Minimum Qualifications
Education: Graduation from high school or High School Certificate of completion recognized in the State
of Maryland.
Experience: Two (2) years of progressively responsible office support experience.
Equivalency: An equivalent combination of education and work experience may be substituted
Licenses, Registrations, Certifications, or Special Requirements: Possession and maintenance at all times of a valid Class “C” (equivalent) driver’s license from the applicant's state of residence.
Preferred Criteria, Interview Preferences
Preferred Criteria:
Qualifications
The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevance of training, and experience in the following areas:
Interview selection will be based on the following interview preference criteria:
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference .
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law : Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code . Additional information about outside employment can be obtained from the Ethics Commission website.
“Please note: The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $51,703 to $79296, based on the candidate’s qualifications and experience.”
Dental Administrative Aide (Principal Administrative Aide), Grade 13
Who We Are
Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.
The Department of Health and Human Services (HHS) is responsible for the delivery of the County’s public health and human services that meet the needs of our community’s most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.
As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.
Who We Are Looking For
Montgomery County Public Health Dental Program provides essential oral health services to residents, focusing on improving dental health and preventing oral diseases.The program provides dental services, oral education, and outreach initiatives through collaborations with community partners targeting low-income and underserved populations. We aim to enhance community health strategies and ensure access to dental care, ultimately fostering better overall health outcomes for the county residents in need.
What You'll Be Doing
The Principal Administrative Aide plays a vital role within the county public health department. Their responsibilities and purpose contribute significantly to the overall efficiency, accessibility, and quality of oral healthcare services a patient may receive. Often, they are the first-person patients interact with, thus shaping their initial impression of the dental practice or clinic. This position will be entrusted to handle sensitive patient information in accordance with legal and ethical standards, while maintaining trust and confidentiality. This position is expected to create positive patient experiences by providing friendly, professional, empathetic communication and facilitate valuable collaborations with community partners. Overall, the work supports broader public health objectives such as reducing oral health disparities, assisting patients in accessing dental care, and improving overall community health.
Duties And Core Responsibilities Include The Following
- Providing phone and visitor reception for a dental clinic; includes but is not limited to patient registration, program eligibility verification, appointment scheduling and confirmation, checking voicemails
- Processing administrative transactions, including fee collections; including but not limited to processing payments, arithmetic computations, and assisting patients with financial assistance applications
- Maintaining and operating electronic health record software; ability to upload/download/scan into the system
- Performing general office inventory; maintain office supplies and equipment
- Providing community outreach: arranging meetings with community partners, preparing materials for distribution, arranging logistical support with business contacts concerning program operations, communicating with clients and collaborative partners regarding sensitive client/case-specific to obtain/verify/provide facts and exchange other types of routine or non-information, driving to/from various worksites throughout the county
- Performing other job-related duties as assigned.
Minimum Qualifications
Education: Graduation from high school or High School Certificate of completion recognized in the State
of Maryland.
Experience: Two (2) years of progressively responsible office support experience.
Equivalency: An equivalent combination of education and work experience may be substituted
Licenses, Registrations, Certifications, or Special Requirements: Possession and maintenance at all times of a valid Class “C” (equivalent) driver’s license from the applicant's state of residence.
Preferred Criteria, Interview Preferences
Preferred Criteria:
Qualifications
The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevance of training, and experience in the following areas:
- Experience working in a dental or healthcare reception environment
- Experience working in public health or community outreach settings
- Familiar with or have experience with appointment scheduling software and record management systems in a healthcare setting
- Experience arranging and organizing healthcare events and/or projects with team members inside and outside of your organization
- Experience communicating and coordinating services in-person, on the phone or by email with collaborative and business partners outside of your organization?
- Multilingual skills, preferably in Spanish
Interview selection will be based on the following interview preference criteria:
- Experience working in a dental or medical setting
- Customer service experience with substantial verbal and written communication skills
- Experience working in diverse populations, including vulnerable or underserved groups
- Flexibility and adaptability in working at various worksites/locations.
- Multilingual Basic communication skills
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference .
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law : Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code . Additional information about outside employment can be obtained from the Ethics Commission website.
Salary : $51,703 - $79,296