Administrative Specialist III (Office of Eligibility and Support Services), Grade N23

Montgomery County is located adjacent to Washington, DC and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services is responsible for delivery of the County’s public health and human services that the needs of our community’s most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With 1,750 employees, the Department of Health and Human Services is the largest County Department.

As a department we believe health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods and healthy food. HHS’ provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

If you are interested in working for the Montgomery County Department of Health and Human Services, we invite qualified candidates to apply for our Administrative Specialist III, Office of Eligibility and Support Services position.

About the Position:

This position is located in the Department’s Office of Eligibility and Support Services (OESS). The Office of Eligibility and Support Services (OESS) serves low-income families and individuals facing significant challenges in meeting basic needs including food, medical coverage, and childcare. OESS determines eligibility for Temporary Cash Assistance (TCA); Temporary Disability Assistance Program (TDAP); Refugee Cash Assistance; Supplemental Nutrition Assistance Program (SNAP- formerly known as Food Stamps); Medical Assistance for the Aged, Blind, and Disabled (including long-term care); and the Affordable Care Act which includes Community Medical Assistance, Maryland Children's Health Program, Medical Assistance for Families and Children, and Refugee Medical Assistance.

OESS provides these services on behalf of the State of Maryland Department of Health and Human Services. In addition, OESS determines eligibility for the County's healthcare for the uninsured services (Maternity Partnership, Care for Kids, Senior Dental Program, and Montgomery Cares).

The Administrative Specialist III will be housed under the OESS Administrative unit that oversees Recruitment and Hiring, Training and Staff Development, Centralized Data and a Fiscal Unit.

The Administrative Specialist III will:

• Work collaboratively with the Department’s Human Resources Team on recruitment/selection, reclassification efforts specific to Office of Eligibility and Support Services (OESS)
• Ensure optimal coordination of employment interviews, develop, and update interview questions and maintain a repository of questions.
• Maintain a database of OESS vacancies and recruitments, utilize recruitment data to understand trends and offer recommendations to management. Participate in developing Standard Operating Procedures (SOPs) in the Recruitment and Hiring process to be used throughout OESS and that are consistent with Department and County processes.
• Serve as a liaison with County hospitals and nursing homes to manage personnel contracts specific to OESS. The position ensures timely completion and submission of the contracts to include renewals and modifications.
• Coordinate staff professional development efforts, communicate with management and develop specific training modules to enhance the knowledge and skills of the Office of Eligibility and Support Services workforce
• Provide ongoing employee staff development trainings & coordinate educational opportunities for staff with management.
• Coordinate onboarding of new employees and offboarding of staff (this includes access to Avaya, Work number, DHS/MDH systems access etc.)
• Provide oversight of the Office of Eligibility and Support Services equipment inventory by conducting yearly inventories and maintaining Office of Eligibility and Support Services Inventory spreadsheet

Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on Hiring Preference.

OHR reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position/IRC.

Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to OHR@montgomerycountymd.gov . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on Hiring Preference .

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on Eligible List as a "Lateral Transfer" candidate and may be considered for interview.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law : Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code . Additional information about outside employment can be obtained from the Ethics Commission website.

Education: Graduation from an accredited college or university with a Bachelor's Degree.

Experience: Three (3) years of demonstrated experience in recruitment and hiring, employment services, analyzing data & report development, or training and staff development.

Substitutions:

1. EDUCATION for EXPERIENCE: Additional education will substitute for the required experience on a year-for-year basis.

2. EXPERIENCE for EDUCATION: Additional administrative, business, research and/or clerical experience will substitute for the required education on a year-for year basis.

There are no Preferred Criteria. All applicants will be reviewed by OHR for minimum qualifications. Those applicants who meet minimum qualifications will be rated Qualified, placed on the Eligible List, and may be considered for an interview.

Preference for interviews will be given to applicants with education and experience in the following:

• Demonstrated experience performing administrative support functions
• Experience engaging in staff development activities; developing training materials, providing oral presentations to small and large groups
• Experience collaborating with others and building internal and external partnerships.