Accounts Receivable & Member Services Specialist

Company Description

MONTEZUMA WATER COMPANY is a not-for-profit member owned water utility company located in Dolores, Colorado, specializing in providing reliable water services to the local community and surrounding areas. Committed to delivering high-quality services, the company plays a vital role in ensuring access to safe and reliable domestic water. The company is dedicated to serving its more than 5,700 members with excellence and integrity.

Accounts Receivable & Member Services Specialist

Location: Montezuma Water Company, Dolores, Colorado

Employment Type: Full-Time

Schedule: 7:00 AM – 5:00 PM, Monday–Thursday

Position Overview

Montezuma Water Company is seeking a dependable, detail-oriented Accounts Receivable & Member Services Specialist to support both financial operations and front office functions. This role combines billing, accounts receivable, and core accounting responsibilities with member-facing service.

The ideal candidate is organized, systems-savvy, and proactive, with strong communication skills and a commitment to serving our membership. This position plays a critical role in maintaining accurate financial records, supporting cash flow, and championing the sustainable delivery of safe, reliable domestic water to the members and rural community we live in and serve.

This role offers the opportunity to grow into broader accounting, finance, and operational leadership responsibilities over time, based on performance and organizational needs.

Key Responsibilities

Accounts Receivable & Billing

• Support monthly billing cycles, including usage verification and coordination with Field team
• Generate, prepare, review, and distribute accurate and timely member invoices
• Apply and reconcile payments (cash, checks, ACH, credit cards, wires)
• Research and resolve billing discrepancies, unapplied cash, and returned or short payments
• Maintain accurate member account records within accounting systems
• Process billing adjustments, final bills, and account updates or transfers
• Monitor accounts receivable aging and follow up on outstanding balances
• Assist with month-end and year-end close activities related to billing, AR
• Prepare reports, reconciliations, and supporting documentation
• Administer cancellation-for-non-payment processes in accordance with policy

Member Services & Front Office

• Serve as the first point of contact for members, visitors, and vendors
• Answer and route phone calls and emails professionally
• Assist members with account questions and service requests
• Maintain a clean, organized, and welcoming front office environment
• Provide administrative support including data entry, filing, and document preparation

Collaboration & Problem-Solving

• Coordinate with Field, Water Treatment Plant, and office staff to ensure accurate information flow
• Identify and resolve billing and account issues proactively
• Communicate clearly and professionally across all channels
• Adapt to changing priorities in a fast-paced, service-oriented environment

Required Qualifications

• High school diploma or equivalent
• 2–3 years of experience in A/R, billing, member services, or administrative support
• Experience with invoicing, cash application, and account management
• Proficiency in QuickBooks or similar accounting software
• Strong attention to detail, organization, and professional communication skills

Preferred Qualifications

• Associate degree or coursework in accounting, finance, or business
• Intermediate Microsoft Excel skills
• Strong problem-solving ability and willingness to learn
• Member-focused mindset with the ability to handle sensitive situations professionally
• Ability to work independently and collaboratively
• Comfortable in a front office environment with frequent interruptions and member interaction

Compensation & Benefits

• Hourly Pay Range: $19.80 – $36.79
• Anticipated Hiring Range: $23.00 – $30.00/hour, depending on experience and qualifications

Montezuma Water Company offers a competitive compensation package aligned with experience and skill level. Candidates with strong accounts receivable expertise, systems proficiency, and demonstrated member service skills may be considered toward the upper end of the hiring range.

Benefits include retirement contributions, paid time off, and employer-paid health coverage.

Work Environment

• Office-based position with regular interaction with members and staff
• Extended periods of computer use; occasional lifting of office materials
• Reliable attendance and consistency are essential

Why Join Montezuma Water Company

• You will join a passionate group of people in a role that is integral to both our financial operations and our commitment to membership. You will contribute directly to accurate billing, timely collections, strong internal coordination, and a positive, service-centered experience for the beautiful, rural community in Southwest Colorado that we live in and serve.