What are the responsibilities and job description for the Ticket Sales Associate position at Monterey Bay F.C.?
Role and Responsibilities:
The Inside Ticket Sales Associate is a ticket sales professional dedicated to season tickets, packaged tickets, group tickets, specialty ticket programs, and other B2B and B2C contracted ticketing sales.
- Meet or exceed annual sales goals for both renewal and new business as established by management.
- Identify and target potential season ticket and group outing customers.
- Identify needs of each customer and present them with customized solutions utilizing the full menu of the team’s ticket products.
- Execute a required number of proactive and personal touch points with assigned customers throughout the year, including but not limited to personal outbound phone calls, personal e-mail correspondence, in-office visits, and interaction at games and community events.
- Build value and increase customer loyalty by exceeding expectations, anticipating needs, and providing 'wow' moments through unique, memorable, and personalized experiences at the team’s matches and events at the venue to drive stellar Net Promoter Scores (NPS) amongst contracted clients.
- Become an expert on the ticket products and services offered by the team to provide timely information and resolution to customer concerns and issues.
- Maintain complete and updated profiles on all assigned accounts and prospects through consistent CRM usage and database reporting.
- This position requires availability to work a flexible schedule, including weeknights, select weekends, and holidays.
Requirements:
- Self-motivated, naturally resilient, and a positive attitude.
- A listener who can seek and identify ways to satisfy others’ goals, wants, and needs.
- Ability to build rapport and establish trust with all, a team player.
- Demonstrates persistence and overcomes obstacles.
- Organized and able to exhibit thorough record keeping and on-time scheduling.
- Excellent written and oral communication and presentation skills.
- Strong ability to multi-task in a fast-paced working environment.
- High level of commitment to a quality work product and organizational ethics, integrity, and compliance.
- Highly organized with excellent project coordination and project management skills.
- Ability to work independently and complete duties and projects with minimal direct supervision.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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