Financial Representative-Wakefield

The position is responsible for performing a variety of clerical duties to support the efficient operations of patient access. Primary responsibilities include completing patient registration, verifying insurance information, and collecting payments for financial responsibilities. The role also involves gathering and scanning required documents, capturing signatures on various consent forms, and referring patients to the patient financial services department for potential Medicaid and/or financial aid applications. The position manages account billing once insurance details are verified, all while maintaining adherence to customer service standards, and departmental guidelines to ensure a seamless patient experience and operational efficiency.

Schedule: Full Time - 12am-8am

Alternating weekends

Alternating Mondays and Fridays

Alternating holidays

Qualifications:

• High school diploma or GED is a must with college course work preferred,

• 1 year of work experience required

• Experience in registration, collection, and insurance verification preferred.

• Must be experienced and providing excellent customer service and problem escalation/resolution in high value atmosphere.

• Candidates must have strong communication skills, both verbal and written, with excellent telephone and face-to-face communication.

• Must be able to work independently and get along with others.

• Must successfully pass pre-hire assessments; math, grammar/vocabulary, and customer service with a score of 80% or above.