Membership Services Representative

Behavioral Assessment Link

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. Under the direction of the Membership Director, the Membership Services Representative is to provide excellent customer service to members through answering questions, selling memberships and programs and promoting a welcoming environment. 

OUR CULTURE: 

At the YMCA of Montclair, we strive to be the Employer of Choice, provide World-Class Service, and be the Charity of Choice. Our goal is to be a place where employees are empowered and excited to come to work.  All staff ensure that members experience customer centric, individual attention each and every day.  We strive to be the preferred partner collaborating with others, identifying and meeting our community needs.

ESSENTIAL FUNCTIONS:

• Demonstrates a clear and thorough understanding of department SOP’s. 
• Provide a high level of customer service to current and potential members.
• Successfully completes all required training and participates in all required staff events.
• Represents membership within the community at health fairs, events and with various entities.
• Champions retention initiatives, works with entire membership team and leadership to exceed goals.
• Exhibits a commitment to the success of Membership team events related to the annual campaign.
• Provides valuable and relevant feedback and offers solutions regarding gaps in service and/or member concerns.
• Attends and participates in all department staff meetings and training.
• Work continually towards self-development to stay current on customer service, sales, and “Leader” procedures & practices.
• Shift-related responsibilities include opening the facility, closing the facility as part of those teams.
• Adhere to policies related to boundaries with members, volunteers, staff, and participants.
• Attend required Abuse Risk Management training and adhere to procedures related to managing high-risk activities and supervising members and participants. 
• Report suspicious or inappropriate behaviors and policy violations and follow mandated abuse reporting procedures. 
• Ensure members, volunteers and vendors are properly signed in and signed out, ensure only authorized employees, members, volunteers, and vendors are allowed in the facility.

LEADERSHIP COMPETENCIES:

• Communication & Inclusion 
• Relationships
• Quality results
• Collaboration

QUALIFICATIONS:

• Previous work experience in a customer-oriented environment. 
• Excellent human relation skills, good organizational and communication skills. 
• Strong team-player abilities
• Able to work with no supervision.
• Works well with parents and children. 
• Ability to work various hours including mornings, nights, and weekends. 
• Current CPR and First Aid Certification or certification within 90 days of employment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This work requires the following physical activities: climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing, and visual acuity. The work is performed primarily indoors and may require occasional travel. He/she must be able to lift up to 30 lbs.

COMPANY BENEFITS:

• YMCA Membership: Enjoy access to our YMCA facilities at no cost.
• 25% Discount on various YMCA Programs
• Employee Referral Bonus: Earn rewards for referring to qualified candidates.
• Employee Discounts: Access exclusive discounts on various products and services.
• Paid Time Off (PTO): Eligibility after 90 days of employment.

WORK SCHEDULE: 

• Weekdays: 4:00 pm – 9:30 pm

• Saturday & Sunday: 12:30 pm – 6:30 pm

HOURLY PAY RATE: $16.75 to $17.50