What are the responsibilities and job description for the Human Resources Front Desk Associate - Service Center position at Montana State University - Office of Student Engagement?
Position Details
Position Information
Announcement Number STAFF - VA - 26358 For questions regarding this position, please contact:
Serena Whitcome
(406) 994-3651
serena.whitcome@montana.edu
Classification Title Personnel Assoc I Working Title Human Resources Front Desk Associate - Service Center Brief Position Overview
Join our dynamic University Human Resources team as a Front Desk Associate and make your mark! We seek a warm, detail-oriented individual who is passionate about creating a positive experience at our HR Service Center. In this exciting role, you will be the welcoming face that greets visitors, playing a vital part in advancing our mission at MSU. This is an opportunity to dive into the world of Human Resources and gain invaluable experience, opening doors to countless growth opportunities. Come be a part of something great!
Position Number 4M1143 Department HR Comp Ben Empl Services Division Administration Appointment Type Classified Contract Term Fiscal Year Semester If other, specify From date If other, specify End date FLSA Non-Exempt Union Affiliation Exempt from Collective Bargaining FTE 1.0 Benefits Eligible Eligible Salary $21.00 per hour, commensurate with experience, education, and qualifications. Contract Type Classified Salary If other, please specify Recruitment Type Open
Position Details
General Statement
University Human Resources is dedicated to supporting the university’s mission and strategic goals through effective leadership, guidance, and comprehensive administration in essential areas including classification, recruitment, payroll, benefits, and employee and labor relations.
Duties and Responsibilities
The Front Desk Associate is the first point of contact, providing essential administrative and customer support to Human Resources and our valued customers. This role involves answering phone calls, managing walk-in traffic, and guiding constituents to the right resources.
Reception Duties
Effective Communication And Interpersonal Skills
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but as a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.
Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
This position has supervisory duties? No
Posting Detail Information
Number Of Vacancies 1 Desired Start Date Upon Completion Of a Successful Search. Position End Date (if Temporary) Open Date Close Date Applications Will Be
Screening of applications will begin on April 21, 2026; however, applications will continue to be accepted until an adequate applicant pool has been established.
Special Instructions
This position is not eligible for new sponsorship.
EEO Statement
Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.
Applicant Documents
Required Documents
Supplemental Questions
Required fields are indicated with an asterisk (*).
Position Information
Announcement Number STAFF - VA - 26358 For questions regarding this position, please contact:
Serena Whitcome
(406) 994-3651
serena.whitcome@montana.edu
Classification Title Personnel Assoc I Working Title Human Resources Front Desk Associate - Service Center Brief Position Overview
Join our dynamic University Human Resources team as a Front Desk Associate and make your mark! We seek a warm, detail-oriented individual who is passionate about creating a positive experience at our HR Service Center. In this exciting role, you will be the welcoming face that greets visitors, playing a vital part in advancing our mission at MSU. This is an opportunity to dive into the world of Human Resources and gain invaluable experience, opening doors to countless growth opportunities. Come be a part of something great!
Position Number 4M1143 Department HR Comp Ben Empl Services Division Administration Appointment Type Classified Contract Term Fiscal Year Semester If other, specify From date If other, specify End date FLSA Non-Exempt Union Affiliation Exempt from Collective Bargaining FTE 1.0 Benefits Eligible Eligible Salary $21.00 per hour, commensurate with experience, education, and qualifications. Contract Type Classified Salary If other, please specify Recruitment Type Open
Position Details
General Statement
University Human Resources is dedicated to supporting the university’s mission and strategic goals through effective leadership, guidance, and comprehensive administration in essential areas including classification, recruitment, payroll, benefits, and employee and labor relations.
Duties and Responsibilities
The Front Desk Associate is the first point of contact, providing essential administrative and customer support to Human Resources and our valued customers. This role involves answering phone calls, managing walk-in traffic, and guiding constituents to the right resources.
Reception Duties
- Greet and direct clients, visitors, and guests.
- Answer, screen, and direct phone calls.
- Receive and distribute mail, documents, packages, and courier deliveries.
- Maintain a clean and organized reception area.
- Log and process daily HR paperwork.
- Prepare informational packets.
- Retrieve data from archives.
- Assist with website maintenance.
- Scan documents into the EDM system.
- Perform basic filing and recordkeeping.
- Provide all necessary compliance-related services, including conducting on-campus I-9 verifications.
- Provide first-tier support to customers regarding benefits, payroll, and onboarding questions.
- Administrative Experience: Prior experience in administrative work with a strong focus on customer service within an office setting or an equivalent combination of relevant education and/or experience.
- Communication and Information Accuracy: Proven ability to effectively interpret and communicate complex information, procedures, and directions in written and verbal formats (in-person, telephone, and business correspondence) to various individuals.
- Document Creation and Editing: Proven experience designing, writing, editing, and formatting professional documents such as reports, business correspondence, spreadsheets, and brochures.
- Software Proficiency: Demonstrated competence in operating personal computers and various software applications, including word processing, spreadsheets, databases, presentations, email, and internet usage. Microsoft Office software is preferred.
- Experience working with multi-relational databases.
- Knowledge of human resources policies and procedures.
- Experience with website monitoring and maintenance.
Effective Communication And Interpersonal Skills
- Possesses strong interpersonal, listening, and communication skills, enabling successful collaboration with faculty, staff, students, and applicants in person and over the phone.
- Maintains high professionalism and discretion when handling sensitive and confidential situations and information.
- Thrives in independent and collaborative work environments, effectively balancing individual tasks with team-oriented projects to foster a cooperative and productive work atmosphere.
- Possesses exceptional organizational and critical thinking skills, allowing them to prioritize and manage multiple simultaneous projects with dynamic and sometimes conflicting priorities while maintaining accuracy and meeting deadlines.
- Demonstrates a commitment to accuracy and thoroughness in all work products.
- Identify human resources problems to identify weaknesses in a process. Provide clear solutions to improve the quality of that process.
- Exhibits a strong desire to expand knowledge, acquire skills, and actively seek new projects and challenges.
- Consistently represents University Human Resources with professionalism, a positive attitude, and a neat appearance, fostering a positive image across campus.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but as a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.
Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
This position has supervisory duties? No
Posting Detail Information
Number Of Vacancies 1 Desired Start Date Upon Completion Of a Successful Search. Position End Date (if Temporary) Open Date Close Date Applications Will Be
Screening of applications will begin on April 21, 2026; however, applications will continue to be accepted until an adequate applicant pool has been established.
Special Instructions
This position is not eligible for new sponsorship.
EEO Statement
Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.
Applicant Documents
Required Documents
- Resume
- Cover Letter
Supplemental Questions
Required fields are indicated with an asterisk (*).
Salary : $21