What are the responsibilities and job description for the Direct Care Counselor position at Montana Rescue Mission?
Job Title: Direct Care Counselor
Location: Montana Rescue Mission – Billings, MT
Schedule: Full-Time | Day, Evening, Weekend & Holiday Shifts (As Needed)
Benefits: Full Benefits Package | 100% Employer-Paid Medical, Dental, Vision & Life Insurance
Position Summary
As a Direct Care Counselor, you’ll work directly with shelter guests, maintaining a safe, respectful, and supportive environment. You'll play a vital role in helping guests navigate daily challenges and take steps toward stability, recovery, and spiritual growth.
Key Responsibilities
Shelter Operations & Guest Support
- Welcome new guests and complete the intake process
- Explain house rules and assign sleeping accommodations
- Conduct urinalysis and breathalyzer testing as needed
- Perform daily room and bed checks
- Supervise guest activities and enforce shelter guidelines
- Answer phones, log donations, and respond to inquiries professionally
Crisis Management & Conflict Resolution
- Monitor behavior and intervene before issues escalate
- Respond to conflicts and emergencies with appropriate actions
- Maintain a safe and peaceful shelter environment
Spiritual & Emotional Support
- Offer prayer and encouragement to guests upon request
- Promote a culture of dignity, respect, and spiritual growth
Requirements:
Qualifications
Education & Experience
- Bachelor’s degree in human services or a related field preferred
- 1 years of experience in social services, recovery support, or related roles required
- Strong background in crisis intervention, addiction recovery, or mental health support
Additional Requirements
- Valid Montana driver’s license and insurable driving record
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Excellent communication, problem-solving, and interpersonal skills
Faith-Based Commitment
Montana Rescue Mission is a Christ-centered nonprofit organization. As such, all employees must:
- Have a personal relationship with Jesus Christ
- Be willing to share the Gospel and participate in ministry activities (e.g., prayer, devotions)
- Affirm and uphold MRM’s Statement of Faith, Core Values, and Employee Handbook
Why Choose Montana Rescue Mission?
- Make a real impact in your community
- Grow your skills in social work, crisis response, and faith-based service
- Join a supportive, mission-driven team dedicated to helping others experience transformation and hope