What are the responsibilities and job description for the Customer Service/Service Writer position at Montana Radiator?
Customer Service / Parts Representative
Montana Radiator Works – A 1-800-Radiator and A/C Franchisee
Location: 5601 Interstate Ave, Billings, MT
Job Type: Full-Time | Monday–Friday, 7:30 AM – 5:00 PM
No Nights or Weekends!
About the Role:
Montana Radiator Works is looking for a dependable and customer-focused Customer Service / Service Writer to join our team. In this role, you will assist customers in person and over the phone, place and track orders, and ensure a smooth customer experience from start to finish.
About the Company:
Montana Radiator Works is a locally owned, full-service cooling system and heat exchange repair and fabrication company based in Billings, Montana. With over a century of service in the community, we specialize in the repair, rebuilding, and supply of radiators and heat transfer equipment across a wide range of industries.
Our team supports everything from heavy-duty trucking, industrial equipment, agriculture, mining, oilfield, and power generation operations. Whether it’s a radiator, charge air cooler, oil cooler, or custom heat exchanger solution, we focus on restoring performance, maximizing uptime, and delivering reliable results in demanding environments.
Montana Radiator Works operates as the statewide 1-800-Radiator & A/C franchise, giving our customers access to a broad national parts network while maintaining the responsiveness and accountability of a local business. This combination allows us to provide both rapid parts availability and high-quality in-house service.
We pride ourselves on:
- Expert technicians with deep experience in cooling systems and heat exchangers
- High-quality repair and fabrication capabilities for industrial and heavy-duty applications
- Flexible lead times and responsive service
- A strong safety culture and commitment to doing the job right
- A consultative approach focused on solving customer problems—not just selling parts
At Montana Radiator Works, we’re not just fixing radiators—we’re keeping critical equipment running across Montana and the surrounding region.
Key Responsibilities:
- Greet and serve walk-in customers in a friendly, professional manner
- Answer incoming calls and assist customers with parts inquiries and order placement
- Work creatively to help solve customer problems.
- Own service tickets from intake to order completion, working with shop technicians to problem solve, order parts, and make sure quality standards are met on every job.
- Create and manage orders using our operating system
- Look up parts using our internal database
- Place outbound calls to customers for follow-up and order support
- Maintain a clean and organized front office area
Qualifications:
- Previous experience as a service writer, parts counter or related position in heavy duty or automotive repair shop
- Strong communication and customer service skills
- Knowledge of heat exchange systems, engines and industrial equipment
- Comfortable using computers and learning new software
- Detail-oriented with strong organizational skills
- Friendly, dependable, and professional
What We Offer:
- Competitive pay based on experience
- Consistent schedule: Monday through Friday, 7:30 AM – 5:00 PM
- Health insurance
- Paid holidays
- Paid PTO
- Supportive, team-oriented environment
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- No nights
Work Location: In person
Salary : $20 - $30