Patient Services Representative

Montana Imaging Center

Patient Service Representative - Job Description

About Us

Montana Imaging Center is a state-of-the-art, patient-focused imaging center offering advanced MRI and CT diagnostic services. Our dedicated team strives to provide a welcoming and efficient environment for patients while delivering the highest quality imaging services.

Position Summary

The Front Desk Receptionist plays a vital role in ensuring smooth daily operations at our imaging center. This individual is the first point of contact for patients and visitors, responsible for creating a friendly, professional, and organized environment. Key duties include scheduling appointments, verifying insurance, handling patient check-ins/check-outs, and managing front desk operations efficiently.

Key Responsibilities

· Greet patients warmly upon arrival and assist with check-in/check-out procedures.

· Answer phone calls and respond to inquiries regarding services, appointment availability, and preparation instructions for MRI and CT procedures.

· Provide clear and concise pre-appointment instructions and reminders.

· Schedule and confirm appointments using the center’s scheduling system.

· Verify patient demographics, insurance eligibility, and obtain pre-authorizations when necessary.

· Collect and enter accurate patient information into electronic health records (EHR).

· Manage daily patient flow, ensuring minimal wait times and efficient use of the imaging schedule.

· Process patient co-pays, payments, and provide receipts.

· Maintain a clean and organized reception area.

· Communicate effectively with MRI and CT technologists to coordinate patient scheduling and workflow.

· Work collaboratively with billing and administrative teams to ensure smooth patient processing.

· Follow HIPAA guidelines to maintain patient confidentiality.

· Ensure compliance with imaging center policies and procedures.

Qualifications

· High School Diploma or equivalent (required).

· Previous experience in a medical front desk or administrative role preferred.

· Familiarity with medical terminology, especially in imaging services (MRI/CT), is a plus.

· Proficiency with electronic health record (EHR) systems and basic computer software (Microsoft Office, etc.).

· Ability to multi-task in a fast-paced environment while maintaining attention to detail.

· Strong communication and interpersonal skills.

· Professional, friendly demeanor with a commitment to excellent customer service.

Working Conditions

- Office-based role in a professional clinical setting.
- Hours based on center needs; flexibility for occasional extended hours.

Benefits

· Competitive hourly wage.

· Health, dental, and vision insurance options for qualifying hours.

· IRA retirement plan for qualifying hours.

· Paid time off and holidays.

· Professional development opportunities.

· A positive, team-oriented work environment.

How to Apply

Interested candidates are encouraged to submit their resume and a brief cover letter to [tate@mtimagingcenter.com/Indeed.com]. Join our team and help provide exceptional care in a welcoming environment for all patients!

Pay: $18.00 - $22.00 per hour

Expected hours: 25.0 – 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $18 - $22