Membership Manager

Montana Free Press is an independent, 501(c)(3) nonprofit source for Montana news, information, and analysis. Our mission is to produce in-depth public-service journalism that creates positive change and helps move society toward justice and equity. MTFP seeks to uncover the truth and bring to light essential news stories by studying arcane bureaucratic processes, seeking out dark corners of major institutions, digging deep into data and documents, and holding power accountable to the people. We work independently and in collaboration with other news outlets to produce meaningful news stories that have an impact on the lives and livelihoods of local communities.

Montana Free Press (MTFP), Montana’s leading nonprofit, digital-first newsroom, is seeking a full-time Membership Manager to lead and grow the membership programs for both Montana Free Press and Mountain Journal. This role is responsible for strategizing, executing, and optimizing membership fundraising campaigns throughout the year, ensuring strong donor engagement, retention, and growth.

The position will manage and maintain the donor databases for both organizations, track and report on membership trends, and execute data-driven membership campaigns to expand and retain supporters. The Membership Manager will work closely with the Community and Events Manager and Development Director to align membership strategies and ensure effective outreach and engagement efforts. This role requires strong organizational and creative skills, attention to detail, and the ability to analyze and leverage data to enhance membership growth.

Principal Duties and Responsibilities:

Campaign Development & Execution

• Design and implement targeted annual membership fundraising campaigns, including direct mail, digital outreach and personalized engagement initiatives.
• Monitor campaign effectiveness and adjust strategies to improve results.

Membership Communications & Engagement

• Craft compelling membership-related content, including email campaigns, social media messaging and website updates.
• Develop messaging that effectively communicates the value of membership and strengthens relationships with supporters.

Membership Management & Customer Service

• Oversee all aspects of membership management, including processing checks and acknowledgments, managing member inboxes and voicemail, fulfilling benefits and maintaining high levels of customer service.
• Respond to member inquiries, resolve issues and ensure timely and effective communication.

Revenue Growth & Goal Setting

• Assist in developing membership revenue goals and identifying opportunities for growth.
• Implement strategies to achieve revenue targets and expand membership reach.

Data Management & Reporting

• Maintain and manage Montana Free Press’s donor database, ensuring accuracy, segmentation and integrity for effective outreach.
• Track, analyze, and report on membership performance and trends, providing insights and recommendations to optimize growth strategies.

Minimum Desired Qualifications, Skills, and Experience:

• Strong written and verbal communication skills, with the ability to craft persuasive messages for members and donors.
• Highly organized and detail-oriented, with experience managing projects and campaigns, tracking data, and meeting deadlines.
• Strong analytical skills, including experience tracking membership trends, segmenting data, and generating reports to inform strategy.
• Ability to execute and evaluate membership campaigns, including outreach, engagement, and retention efforts.
• Collaborative mindset, with the ability to work effectively across teams.
• Proficiency with digital tools and willingness to learn multiple tech platforms, including:
• Active Campaign
• WordPress
• FundraiseUp
• Canva
• Google Workspace (specifically Google Sheets)
• Passion for nonprofit journalism and audience engagement.

Compensation: Final offer amounts will carefully consider multiple factors, including prior experience, expertise and location, and may vary from the amount above. MTFP offers competitive salaries and benefits, including generous vacation (unlimited leave after 60 days of employment), an employer contribution to retirement fund, paid parental leave, subsidized medical, dental, and vision premiums, and more.

Commitment to Diversity: MTFP values a strong, dynamic newsroom and is committed to offering competitive salaries and benefits. We welcome talented individuals from all backgrounds who bring curiosity, dedication, and a drive to succeed. If you’re interested in this role but don’t meet every listed qualification, we encourage you to apply anyway. We’re looking for people who are eager to grow, contribute, and make an impact — there’s no such thing as a “perfect” candidate. If this opportunity excites you and aligns with your skills and ambitions, we’d love to hear from you.

Statement of Ethics: For more information about Montana Free Press and our mission, visit our website at montanafreepress.org. To read our ethics policy, visit: https://montanafreepress.org/best-practices/#code-of-ethics

Applications will be accepted until the position is filled