What are the responsibilities and job description for the Trainer/Auditor position at MONTANA DEPARTMENT OF JUSTICE?
Division Overview:
Motor Vehicle Division's (MVD) mission is to identify and promote efficient, cost-effective programs that benefit the interests, safety, and well-being of Montana citizens. This occurs through licensing, registering, and regulating the motoring activities of the public. MVD is a critical statewide division responsible to the citizens of Montana. Dedicated staff are committed to public safety through their service, teamwork, and innovation. MVD has offices across the state, as well as over 60 partner locations. MVD continually strives to provide responsive and reliable services for a growing population and with an eye toward the future. If you would like to "Drive Customer Service" with MVD, find out more at https://dojmt.gov/driving/.
Job Overview:
This position serves as a hybrid Trainer/Auditor for the Motor Vehicle's Division. The candidate should be a detail-oriented, customer-focused professional to support statewide training, audit functions, and service quality. This position is responsible for developing comprehensive training materials and auditing transactions across MVD, and Authorized Agents to ensure consistency with state laws, policies, and procedures.
Key Responsibilities:
Qualifications:
Minimum Qualifications:
Bachelor's Degree in accounting, finance, business, public administration or related field.
Two years job related work experience.
Other combinations of education and experience may be substituted.
Special Instructions:
The selection procedures to be used in evaluating the applicant's qualification may include, but are not limited to, an evaluation of the résumé, a structured interview, performance test, academic transcripts, reference/background checks and fingerprint checks.
Additional materials, references or information submitted by the applicant, but not requested, will not be considered.
Successful applicant(s) will be subject to:
HOW TO APPLY:
To be considered for this position, you must attach a resume at the time of application .
Tip: When attaching your resume, you must mark the attachment as a "Relevant File".
Your Resume : Please include all work experience as well as job duties that demonstrate your qualifications for this position. Include dates of employment (month & year- start & end) and the reason you left each job.
A complete online state application is not required. To initiate an application, attach the resume to be considered for this position. Failure to attach résumé will result in an incomplete application that will not be considered further.
Only electronic applications will be accepted. Materials submitted but not requested will not be considered in the selection process.
All documents for Veteran or Disability preference must be received or date stamped by the closing date. Please submit preference documentation to Terri Christianson at [email protected] via File Transfer Service .
To request an accommodation with the application process, please contact the HR office.
Your service is rewarded with competitive compensation and generous State of Montana Benefits.
State of Montana employment may qualify for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program.
This Organization Participates in E-Verify .
Minorities are under-represented in this position and are encouraged to apply.
Closing Date/Time: May 7, 2026, 5:59:00 AM
Motor Vehicle Division's (MVD) mission is to identify and promote efficient, cost-effective programs that benefit the interests, safety, and well-being of Montana citizens. This occurs through licensing, registering, and regulating the motoring activities of the public. MVD is a critical statewide division responsible to the citizens of Montana. Dedicated staff are committed to public safety through their service, teamwork, and innovation. MVD has offices across the state, as well as over 60 partner locations. MVD continually strives to provide responsive and reliable services for a growing population and with an eye toward the future. If you would like to "Drive Customer Service" with MVD, find out more at https://dojmt.gov/driving/.
Job Overview:
This position serves as a hybrid Trainer/Auditor for the Motor Vehicle's Division. The candidate should be a detail-oriented, customer-focused professional to support statewide training, audit functions, and service quality. This position is responsible for developing comprehensive training materials and auditing transactions across MVD, and Authorized Agents to ensure consistency with state laws, policies, and procedures.
Key Responsibilities:
- Develop and maintain training documents, manuals, guides, and instructional materials.
- Conduct transaction audits to evaluate accuracy, policy compliance, and adherence to established standards.
- Ensure consistency in procedures, documentation, and customer service delivery.
- Serve as a knowledgeable resource, offering clear and professional communication.
Qualifications:
- Strong customer service background with excellent verbal and written communication skills.
- Experience creating training materials or instructional resources.
- Strong attention to detail and the ability to assess transaction accuracy and compliance.
- Strong organizational skills with the ability to manage multiple priorities.
Minimum Qualifications:
Bachelor's Degree in accounting, finance, business, public administration or related field.
Two years job related work experience.
Other combinations of education and experience may be substituted.
Special Instructions:
The selection procedures to be used in evaluating the applicant's qualification may include, but are not limited to, an evaluation of the résumé, a structured interview, performance test, academic transcripts, reference/background checks and fingerprint checks.
Additional materials, references or information submitted by the applicant, but not requested, will not be considered.
Successful applicant(s) will be subject to:
- Criminal History Fingerprint / Name-based Check
- Driving History
HOW TO APPLY:
To be considered for this position, you must attach a resume at the time of application .
Tip: When attaching your resume, you must mark the attachment as a "Relevant File".
Your Resume : Please include all work experience as well as job duties that demonstrate your qualifications for this position. Include dates of employment (month & year- start & end) and the reason you left each job.
A complete online state application is not required. To initiate an application, attach the resume to be considered for this position. Failure to attach résumé will result in an incomplete application that will not be considered further.
Only electronic applications will be accepted. Materials submitted but not requested will not be considered in the selection process.
All documents for Veteran or Disability preference must be received or date stamped by the closing date. Please submit preference documentation to Terri Christianson at [email protected] via File Transfer Service .
To request an accommodation with the application process, please contact the HR office.
Your service is rewarded with competitive compensation and generous State of Montana Benefits.
- Medical, dental and vision coverage
- Retirement plans
- Generous paid vacation, sick and holidays
- Pre-tax Flexibility Spending Accounts
- Employee Assistance Program
State of Montana employment may qualify for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program.
This Organization Participates in E-Verify .
Minorities are under-represented in this position and are encouraged to apply.
Closing Date/Time: May 7, 2026, 5:59:00 AM