What are the responsibilities and job description for the Customer Service Representative position at Monstera Talent?
Location: Charlotte, NC
Job Type: Full-Time In-Person
Pay: 800–1,000 Performance-Based Bonuses
Our client is hiring a Customer Service Representative to join their expanding team in North Carolina. This is an excellent opportunity for individuals who enjoy working with people, delivering outstanding customer service, and developing valuable communication and customer support skills.
Whether you're looking to build your customer service career or bring existing experience to a new opportunity, full training and ongoing support are provided from day one.
Working within busy locations and community events, you'll interact directly with customers, answer questions, provide information about current campaigns, and deliver a positive customer experience while supporting customer registrations and service inquiries.
What You'll DoAs a Customer Service Representative, you'll play an important role in creating exceptional customer experiences through professional face-to-face interactions.
Your responsibilities will include:
- Greeting customers and providing a friendly, professional welcome.
- Delivering outstanding customer service during every interaction.
- Providing information about products, services, and current promotional campaigns.
- Answering customer questions and resolving inquiries confidently and professionally.
- Assisting customers with registrations, applications, and service-related processes.
- Supporting customer satisfaction by ensuring a positive experience from start to finish.
- Working toward individual and team performance goals.
- Maintaining high presentation and customer service standards.
- Collaborating with colleagues in a supportive, team-focused environment.
- Participating in ongoing training and professional development.
We're looking for individuals who are:
- Friendly, approachable, and customer-focused.
- Excellent communicators with strong interpersonal skills.
- Positive, reliable, and eager to learn.
- Comfortable working in fast-paced, customer-facing environments.
- Motivated to achieve goals and deliver exceptional service.
- Able to work effectively both independently and as part of a team.
- Available to work full-time.
Applications are encouraged from candidates with experience in:
- Customer Service Representative
- Customer Support
- Customer Care
- Retail Customer Service
- Retail Associate
- Retail Sales Assistant
- Sales Associate
- Hospitality
- Food Service
- Restaurant Team Member
- Barista
- Reception
- Front Desk
- Call Centre
- Contact Centre
- Brand Ambassador
- Promotions
- Events
- Administration
No previous experience is required. Comprehensive training is provided for the right candidates.
What You'll Receive- Weekly pay of 800–1,000 plus performance-based bonuses.
- Comprehensive paid training and ongoing coaching.
- Opportunities to develop customer service, communication, and leadership skills.
- A supportive, collaborative, and energetic team environment.
- Career progression opportunities into Team Leader and Management positions.
- Valuable experience in customer service, retail, communications, and sales support.
- Recognition and rewards based on performance.
- Immediate start opportunities.
- Weekly pay.
- Full-time position.
- Paid training.
- Career development and progression.
- Friendly and supportive team culture.
- Performance bonuses and incentives.
- No experience necessary.
If you're passionate about delivering excellent customer service and want to grow your career with a supportive team, we'd love to hear from you.
Submit your application with your current contact details today. Shortlisted candidates are typically contacted within 1–3 business days to discuss the next stage of the recruitment process.
Salary : $800 - $1,000