Administrative Manager

Administrative Manager – Monster Tree Service & Lawn Squad of Bucks & Montgomery Counties

Monster Tree Service & Lawn Squad of Bucks & Montgomery Counties has an outstanding opportunity for an experienced Administrative Manager to oversee administrative operations, call center performance, scheduling, dispatch, and team management. This role is critical to ensuring operational excellence, customer satisfaction, and smooth coordination between sales, production, and administration.

This position manages a remote administrative and CSR team of 4 people, ensures all calls are answered, all sales tasks are completed, and all administrative and financial workflows run efficiently.

$60,000 – $75,000 total compensation (based on experience - base bonus)

Hybrid role: In-office (Doylestown, PA) 3 days per week / Remote up to 2 days per week

Responsibilities:

• Oversee day-to-day administrative operations for both Monster Tree Service and Lawn Squad.
• Manage and lead a remote administrative and call center team (4 employees and growing).
• Ensure all inbound calls are answered promptly and professionally.
• Ensure all post-call sales tasks are completed, including follow-ups, estimates, and QA/QC.
• Oversee Accounts Payable (AP), check handling and deposits, invoicing, and mail processing.
• Manage Accounts Receivable (AR) and AR follow-up calls.
• Oversee timesheets, payroll support, and administrative compliance tasks.
• Manage scheduling, routing, dispatch, and job tagging in coordination with the Production Manager.
• Support the Sales Manager by maintaining clean pipelines, task completion, and CRM accuracy.
• Coordinate closely with sales and production teams to ensure operational alignment.
• Identify process gaps, improve workflows, and help scale administrative systems.

Qualifications:

• Minimum of 3–5 years of administrative, operations, or call center management experience.
• Experience managing remote or distributed teams.
• Strong organizational skills with a high level of attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and leadership skills.
• Experience with CRMs, scheduling systems, and phone systems preferred.
• Home services industry experience (tree, lawn, HVAC, plumbing, etc.) preferred but not required.
• Ability to work independently while collaborating with sales and production leadership.

We offer competitive compensation commensurate with experience, opportunities for growth, a positive and professional work environment, hybrid work flexibility, and the ability to play a key leadership role in a rapidly growing organization.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Paid time off
• Hybrid work schedule
• Professional development opportunities

Experience:

• Administrative or Operations Management: 3 years (Required)

Ability to Commute:

• Doylestown, PA 18901 (Required – hybrid role)

Work Location: Hybrid (In person and remote)

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Ability to Commute:

• Doylestown, PA 18901 (Required)
• Work Location: Hybrid remote in Doylestown, PA 18901