What are the responsibilities and job description for the Router Dispatcher position at Monrovia?
About Us
At Monrovia we are dedicated to creating a more beautiful world by selecting and growing plants of superior quality. We know that creating a beautiful garden or landscape is about connecting to the beauty of nature. We use our hearts, minds, and hands to nurture plants for all types of landscapes. Our passion for plants, use of natural processes, and our years of experience result in plants that enable consumers to achieve a landscape of exceptional beauty and share in the joy that comes from creating healthy living spaces.
Employment Status: Employment is full-time, Hourly Non-Exempt
Shift: Monday - Friday, 7:00am - 3:30pm,
About the Role:
Monrovia in Dayton, Oregon is currently seeking a candidate to fill the role of Router Dispatcher. This role develops and optimizes delivery routes, coordinates daily driver assignments and delivery equipment, and maintains clear communication with drivers, customers, sales, and shipping teams to improve cost efficiency, delivery timing, and service quality..
What You’ll Do...
You’ll be involved in various duties on the Fabrication Team that may include:
At Monrovia we are dedicated to creating a more beautiful world by selecting and growing plants of superior quality. We know that creating a beautiful garden or landscape is about connecting to the beauty of nature. We use our hearts, minds, and hands to nurture plants for all types of landscapes. Our passion for plants, use of natural processes, and our years of experience result in plants that enable consumers to achieve a landscape of exceptional beauty and share in the joy that comes from creating healthy living spaces.
Employment Status: Employment is full-time, Hourly Non-Exempt
Shift: Monday - Friday, 7:00am - 3:30pm,
About the Role:
Monrovia in Dayton, Oregon is currently seeking a candidate to fill the role of Router Dispatcher. This role develops and optimizes delivery routes, coordinates daily driver assignments and delivery equipment, and maintains clear communication with drivers, customers, sales, and shipping teams to improve cost efficiency, delivery timing, and service quality..
What You’ll Do...
You’ll be involved in various duties on the Fabrication Team that may include:
- Coordinate daily driver assignments, dispatch schedules, and delivery priorities
- Track delivery progress and adjust assignments to support on-time service
- Provide drivers with route details, customer requirements, schedule updates, and dispatch
information - Respond to driver questions and operational issues that may affect daily deliveries
- Develop and maintain efficient delivery routes to accomplish company objective of
shipping “on time” - Build and maintain strong relationships with local customers, understanding their specific
delivery requirements and preferences - Proactively communicate with customers and sales department regarding delivery
schedules, delays, or special arrangements - Develop comprehensive knowledge of customer locations, delivery constraints, and sales
staff in the region. - Effectively communicate with drivers, loading teams, supervisors, and sales teams
- Support administrative tasks related to local fleet operations including scheduling, routing software, and delivery documentation, and other needs of the logistics
department. - Coordinate with other routers within the department and other nursery locations
- Monitor and analyze delivery performance metrics to identify improvement opportunities
- Coordinate vehicle availability and maintenance scheduling with the appropriate
departments.
Who You Are
You…
You…
- Ability to work flexible hours, including weekends and overtime when needed
- Valid driver's license and driving record within company guidelines
- Focus on efficiency and quality to support the Grow Beautifully efforts
- Ability and willingness to support other assigned areas when directed by management
- Strong analytical skills to interpret route data and understand operational connections
- Associate's degree or equivalent professional experience
- 5 years of computer experience, including proficiency in Microsoft Excel, Word, and Outlook
- Previous experience in dispatching, fleet operations, logistics, transportation, or routing preferred
- Customer service experience in a business-to-business environment desired
- US general geographic knowledge required
- Experience with routing software and GPS systems preferred
Desired Skills:
- Excellent organizational and time management skills
- High attention to detail and accuracy
- Ability to prioritize multiple tasks and manage competing demands
- Problem-solving skills for addressing delivery, driver, and customer issues
- Conflict resolution skills for handling driver and customer concerns
Benefits at Monrovia
- As a Fabrication Craftsman, you will receive comprehensive benefits including but not limited to medical, dental, vision, life insurance, short-term disability, 401k with a company match up to 4%, and paid holidays, and vacation.
- Be able to purchase Monrovia plants for your own garden at 20% off wholesale prices.
- You’ll be able to purchase Monrovia plants for your own garden at 20% off wholesale prices.
At Monrovia, we not only grow the most beautiful plants – we also grow careers. Come grow with us.
Monrovia is an Equal Opportunity Employer. We comply with all applicable California labor laws, including providing meal and rest breaks, and paying overtime in accordance with California law. We are committed to maintaining a workplace that is safe, inclusive, and free from harassment or discrimination.