What are the responsibilities and job description for the Resident Services Coordinator position at Monroe Group Ltd.?
Company Description
Monroe Group Ltd. is a privately held, Denver-based organization specializing in affordable housing property management. Since its founding in 1981, Monroe Group has expanded to manage over 50 multi-unit properties, encompassing more than 5,000 units in 16 states, serving families, seniors, and persons with disabilities. The company is committed to strengthening low-income housing communities while fostering a collaborative and supportive workplace for its employees. Monroe Group values its team members, offering competitive salaries, comprehensive benefits, career development, and training to ensure long-term success and growth.
Role Description
This is a full-time, on-site role for a Resident Services Coordinator based in Tulsa, OK. As a Resident Services Coordinator, you will play a key role in enhancing the living experience of residents by connecting them with necessary resources, coordinating services, and providing support for day-to-day living. Responsibilities include fostering positive relationships with residents, managing service delivery, overseeing operations related to community needs, and assisting in the development and implementation of community programs. You will work closely with residents, colleagues, and external organizations to support and enhance the community.
Qualifications
- Proficiency in Service Coordination, leveraging community resources to meet residents' needs
- Strong Interpersonal and Communication skills to effectively engage with residents and partners
- Experience in Operations Management to administer and oversee community and building activities
- Customer Service expertise with a resident-focused approach
- Ability to adapt to the dynamic needs of affordable housing communities
- Strong organizational and problem-solving skills
- Background in property management or a related field preferred
- Bachelor's degree in social work, public administration, or a related discipline is a plus