What are the responsibilities and job description for the VMI Account Manager position at Monroe Engineering?
Company Overview
OneMonroe is a globally recognized industrial manufacturing company committed to quality and innovation. With a rich history dating back to the 1920s, we serve diverse markets including aerospace, automotive, medical, and transportation, providing tailored solutions that meet our customers’ evolving needs.
Job Overview
We are seeking a dynamic VMI (Vendor Managed Inventory) Account Manager to drive strategic supply chain partnerships and optimize inventory management for our clients. This role offers an exciting opportunity to lead category management initiatives, enhance warehouse distribution processes, and leverage data analytics to improve overall supply chain efficiency. The ideal candidate will excel in cross-functional communication, negotiation, and process improvement to deliver exceptional value to our customers.
Duties
- Manages the overall customer program orders daily.
- Manage additions, changes, and deletions to the customer programs.
- Works daily with inside team to expedite, update, and facilitate the parts to the customer production line.
- Updates daily internal program backorder report and communicates it internally and externally as required.
- Analyze customer programs and provide solutions to achieve a 100% on time rate.
- Analyze customer bin turn ratios and report findings and recommendation solutions monthly.
- Continuously identify opportunities to improve our customer programs.
- Communicates daily workload to the Business Unit Manager and escalates obstacles daily.
- Manages and facilitates all customer complaints, returns, invoicing issues through ERP.
- Ensures all open customer complaints are managed through to completion.
- Supports Business Unit Manager with Quotes as directed.
- Supports order entry as directed.
- Follow-up on customer inquiries, open quotes, and requests to insure resolution.
- Collaborate with the team to identify, research, and resolve customer issues using the ERP.
Requirements
- Proven experience in warehouse distribution, inventory management software, or supply chain analytics
- Knowledge of warehouse operations including forklift operation, shipping & receiving, heavy lifting, and materials handling
- Analytical mindset with excellent problem-solving skills such as root cause analysis and process improvement techniques
- Ability to communicate effectively across cross-functional teams in fast-paced environments
- Experience in category management, procurement, demand planning, and retail or industrial manufacturing environments is preferred
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person