Wholesale Marketing Specialist Share

Key Role Description

The Wholesale Marketing Specialist role includes a variety of tasks and responsibilities that support the wholesale marketing manager, our current customer needs, and some support processes associated with pricing formulas, and contract-specific details. This role serves as the front-line communication to our customers, and this role is first and foremost customer service based: managing phone calls, emails, processing credits and rebills for our customers. Other responsibilities include database and inventory management, ad-hoc reporting and process improvement projects. This role supports the Marketing Operations team and function. Entry-level.

Role Specific Competencies

At Monroe, we have identified specific competencies we expect all leaders of our organization to possess. These competencies are incorporated as a part of our Selection, Performance Management/Review and Developmental processes. Key competencies and activities for this role include, but are not limited to the following:

Knowledge of Work Areas and Responsibilities - Customer Service Focused

• Represents the wholesale marketing operations team for Monroe Energy
• Manages and maintains wholesale contracts and contract process from start to finish
• Updates/publishes pricing into a pricing system to distributed to external counterparties
• Communicates with customers to set up new accounts and/or maintain current accounts
• Monitors day deals, input into Right Angle and manages volumes
• Coordinates with the billing group to ensure accurate invoicing
• Updates inventory levels based on terminal reports
• Manages customer product allocations
• Administrative duties (i.e.: set up meetings, order lunches, place orders for customer gifts, shipping)

Exceptional Qualities

• Strong customer service approach
• Go-getter personality with a positive attitude that enjoys solving problems
• Able to deliver quality and accurate work within established deadlines

Communications - Verbal and Written - includes written and verbal communications, can communicate effectively with outside parties and has good listening skills.

Problem Solving - strives to understand contributing factors and works to resolve complex situations.

Delivering Results - Sense of Urgency - Works toward achieving defined goals, meets deadlines and provides timely status updates.

Teamwork/Cooperation - accountable to team, works to meet established deliverables, and is respectful of others.

Initiative - Takes action with little direction, seeks new opportunities, and strives to see projects to completion.

Work Reliability/Quality - strives to eliminate errors, accurate work is a priority and seeks opportunities to improve product/services.

Integrity and Trust - honest, accountable, upholds ethics standards and maintains confidentiality.

Education, Experience, and Skill Requirements

Minimum Qualifications:

* Bachelor's Degree in Marketing, Finance, Business Administration, Supply Chain, or related degree with a minimum of 2 years of experience preferred.
* Adaptive learner, technical and/or analytical background
* Proficient with Microsoft Word, Outlook, PowerPoint and Excel.