What are the responsibilities and job description for the Wholesale Marketing Specialist Share position at Monroe Energy?
Key Role Description
The Wholesale Marketing Specialist role includes a variety of tasks and responsibilities that support the wholesale marketing manager, our current customer needs, and some support processes associated with pricing formulas, and contract-specific details. This role serves as the front-line communication to our customers, and this role is first and foremost customer service based: managing phone calls, emails, processing credits and rebills for our customers. Other responsibilities include database and inventory management, ad-hoc reporting and process improvement projects. This role supports the Marketing Operations team and function. Entry-level.
Role Specific Competencies
At Monroe, we have identified specific competencies we expect all leaders of our organization to possess. These competencies are incorporated as a part of our Selection, Performance Management/Review and Developmental processes. Key competencies and activities for this role include, but are not limited to the following:
Knowledge of Work Areas and Responsibilities - Customer Service Focused
- Represents the wholesale marketing operations team for Monroe Energy
- Manages and maintains wholesale contracts and contract process from start to finish
- Updates/publishes pricing into a pricing system to distributed to external counterparties
- Communicates with customers to set up new accounts and/or maintain current accounts
- Monitors day deals, input into Right Angle and manages volumes
- Coordinates with the billing group to ensure accurate invoicing
- Updates inventory levels based on terminal reports
- Manages customer product allocations
- Administrative duties (i.e.: set up meetings, order lunches, place orders for customer gifts, shipping)
Exceptional Qualities
- Strong customer service approach
- Go-getter personality with a positive attitude that enjoys solving problems
- Able to deliver quality and accurate work within established deadlines
Communications - Verbal and Written - includes written and verbal communications, can communicate effectively with outside parties and has good listening skills.
Problem Solving - strives to understand contributing factors and works to resolve complex situations.
Delivering Results - Sense of Urgency - Works toward achieving defined goals, meets deadlines and provides timely status updates.
Teamwork/Cooperation - accountable to team, works to meet established deliverables, and is respectful of others.
Initiative - Takes action with little direction, seeks new opportunities, and strives to see projects to completion.
Work Reliability/Quality - strives to eliminate errors, accurate work is a priority and seeks opportunities to improve product/services.
Integrity and Trust - honest, accountable, upholds ethics standards and maintains confidentiality.
Education, Experience, and Skill Requirements
Minimum Qualifications:
* Bachelor's Degree in Marketing, Finance, Business Administration, Supply Chain, or related degree with a minimum of 2 years of experience preferred.
* Adaptive learner, technical and/or analytical background
* Proficient with Microsoft Word, Outlook, PowerPoint and Excel.
Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status or sexual orientation. Solely to help us comply with federal and state Equal Opportunity record keeping, reporting, and other legal requirements, we request that you complete this data information questionnaire. Refusal to complete this information will not subject any applicant or employee to adverse treatment. The information that you provide will be recorded and maintained in a confidential file, separate from all other records. This information will not be used in consideration for your employment.