Manager, Infrastructure

About Monogram Foods
A leading food manufacturer, Monogram Foods specializes in delivering your favorite foods and snacks with unparalleled quality and flavor. We specialize in co-manufacturing, private label, and food service solutions, offering a diverse range of products including appetizers, meat snacks, sandwiches, bacon, corn dogs, and baked goods.

Established in 2004 and headquartered in Memphis, Tennessee, Monogram Foods has earned recognition as one of the fastest-growing private companies in the nation. With over 4,000 team members across 12 locations in seven states, our unwavering commitment to excellence and passion for quality drives everything we do.

Our dedication extends beyond our products to giving back to local communities. Through the Monogram Foods Loves Kids Foundation, we strive to "make it better" for children and families, embodying our core values and creating lasting, meaningful change. 

Our Culture Is Our Secret Ingredient
At Monogram Foods, we're more than a food company—we're a passionate team dedicated to creating America's most beloved foods and making an impact in the communities where we operate. 

We value the dedication of our team members and are committed to fostering a fun, supportive work environment. We prioritize recognition, well-being, and a strong sense of belonging because we know that when our team is at its best, we can deliver our best to customers. Here you will enjoy competitive compensation, comprehensive benefits, and ample opportunities for growth and advancement. Plus, our inclusive culture—grounded in our company values—celebrates diversity and respects the unique perspectives of our team members. 

So, if you're hungry for a rewarding career, join our team and let's cook up something extraordinary together.

About the Job 

We are seeking a highly skilled and experienced Infrastructure Manager to lead and oversee our networking, server, and systems infrastructure. This role is critical to ensuring the reliability, scalability, and security of both our IT and OT environments. The ideal candidate will possess deep technical expertise in networking, strong knowledge of server and system best practices, and proven leadership capabilities.

Essential Duties and Responsibilities:

• Lead the design, implementation, and maintenance of enterprise networking infrastructure (LAN/WAN, wireless, firewalls, VPNs) across IT and OT environments.
• Oversee server and systems administration including virtualization, storage, backups, patching, and monitoring.
• Manage infrastructure projects from initiation through delivery, ensuring timelines, budgets, and quality standards are met.
• Defining and measuring infrastructure installation quality standards.
• Establishing asset lifecycle management processes to ensure business continuity.
• Collaborate with OT and Operations teams to deliver infrastructure solutions that align with business needs and adhere to industry standards.
• Develop and track key performance indicators (KPIs) to measure infrastructure performance, health, and capacity.
• Establish and maintain schedules for patching, hardware/software replacement, and resolution of critical issues.
• Ensure proper alerting and incident response mechanisms are in place and functioning effectively.
• Develop and maintain infrastructure documentation, standards, and policies.
• Manage vendor relationships, contracts, and service level agreements (SLAs).
• Mentor and lead a team of infrastructure engineers and administrators.
• Participate in budgeting, capacity planning, and strategic roadmap development.

NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions.

Education and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 7 years of experience in IT infrastructure, with at least 2 years in a leadership or managerial role.
• Expert-level knowledge of networking protocols, architectures, and tools (Cisco, Palo Alto, etc.).
• Experience with OT networking in industrial or manufacturing environments.
• Strong background in server and systems administration (Windows/Linux, VMware, Active Directory, etc.).
• Familiarity with cloud infrastructure (Azure, AWS) and hybrid environments.
• Proven experience managing infrastructure projects and cross-functional collaboration.
• Excellent problem-solving, communication, and project management skills.
• Must be 18 years or older.

Competencies and Skills:

• Relevant certifications (e.g., CCNP, CISSP, MCSE, VCP).

• Experience with infrastructure automation and monitoring tools.
• Knowledge of cybersecurity frameworks and compliance standards (NIST, ISO 27001).

Physical Demands:

• Ability to sit or stand for prolonged periods and move throughout the facility as needed.
• Ability to lift items up to 20 lbs. unassisted.
• Visual and hearing acuity sufficient for business and technical environments.
• Valid driver’s license and ability to travel domestically up to 25%.

NOTE: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.