Analyst, IT

About Monogram Foods
A leading food manufacturer, Monogram Foods specializes in delivering your favorite foods and snacks with unparalleled quality and flavor. We specialize in co-manufacturing, private label, and food service solutions, offering a diverse range of products including appetizers, meat snacks, sandwiches, bacon, corn dogs, and baked goods.

Established in 2004 and headquartered in Memphis, Tennessee, Monogram Foods has earned recognition as one of the fastest-growing private companies in the nation. With over 4,000 team members across 12 locations in seven states, our unwavering commitment to excellence and passion for quality drives everything we do.

Our dedication extends beyond our products to giving back to local communities. Through the Monogram Foods Loves Kids Foundation, we strive to "make it better" for children and families, embodying our core values and creating lasting, meaningful change. 

Our Culture Is Our Secret Ingredient
At Monogram Foods, we're more than a food company—we're a passionate team dedicated to creating America's most beloved foods and making an impact in the communities where we operate. 

We value the dedication of our team members and are committed to fostering a fun, supportive work environment. We prioritize recognition, well-being, and a strong sense of belonging because we know that when our team is at its best, we can deliver our best to customers. Here you will enjoy competitive compensation, comprehensive benefits, and ample opportunities for growth and advancement. Plus, our inclusive culture—grounded in our company values—celebrates diversity and respects the unique perspectives of our team members. 

So, if you're hungry for a rewarding career, join our team and let's cook up something extraordinary together.

About the Job 

Analyst, IT is designed for early-career professionals seeking a fast growth trajectory.  If you are eager to learn and an autonomous achiever, this role offers an excellent opportunity to build expertise in enterprise systems and business processes.

As part of our Business Applications team, you will gain hands-on experience with Monogram’s enterprise systems, focusing on our ERP platform—Microsoft Dynamics 365 Finance and Operations—and the critical business functions it supports, including Finance, Supply Chain, and Customer Service.

In this role, you will:

• Collaborate with business users and IT team members to ensure reliable application performance and process alignment.
• Resolve issues reported through our ticketing platform while maintaining high service standards.
• Identify and implement low-complexity enhancements to applications and business processes, building your knowledge of system capabilities and configurations.
• Act as a liaison between business stakeholders and IT, translating requirements into technical solutions aligned with organizational standards.

Success in this position requires strong analytical skills, attention to detail, and the ability to thrive in a dynamic environment with shifting priorities. You’ll work cross-functionally, contribute to continuous improvement initiatives, and develop a solid foundation for future growth within our IT organization.

Essential Duties and Responsibilities:

• Engage with business teams and external partners to support our ERP & ERP ISV applications, including diagnosing, troubleshooting, and resolving issues.
• Review application exceptions, analyze root causes, and assist in implementing resolutions to improve system reliability and performance.
• Collaborate on business processes to improve and integrate new or existing systems, ensuring alignment with business and IT goals.
• Follow established processes to gather and document business requirements, specifications, and training plans.
• Create and maintain documentation for application support activities, configurations, and process flows.
• Design and document test plans for system changes; perform unit testing and support end-user testing.
• Serve as a liaison between development teams and internal/external business stakeholders to ensure effective communication and solution delivery.
• Assist in developing system conversion and implementation plans for new functionality or enhancements.
• Support reporting and application development activities, including tracking progress, communicating milestones, and escalating issues when necessary.
• Communicate clearly and professionally with business partners, IT team members, and management.
• Participation in completing project-related tasks with oversight. 
• Work collaboratively or independently to deliver valuable solutions with oversight.

​​​​​​Education and Experience:

• Bachelor's degree or a minimum of 3 years of business analysis or IT support roles.
• Minimum of 3 years of application or technical support and configuration experience.
• Minimum of 3 years of working with end users to define business requirements.
• Minimum of 2 years of ERP experience
• D365 Finance and Operations ERP experience is a plus.
• Exposure to project management principles is a plus.
• Working with applications and users remotely is a plus.
• Manufacturing and Finance experience is preferred.
• Must be 18 years or older.

Competencies and Skills:

• Strong communication, relationship, and interpersonal skills to aid in development of collaborative partnerships with our business partners and external customers and vendors, including employees who speak different languages.
• Self-motivated with the ability to prioritize work, manage time effectively, and adapt to changing priorities to meet deadlines, and with supervision.
• Strong critical thinking, troubleshooting and analytical skills.
• Knowledgeable of project planning concepts and tools.
• Comfortable managing multiple tasks and adapting to shifting.
• Travel requirements 5%-20%.
• Typical office environment/manufacturing environment; specific physical demands may vary depending on facility visits.

Note: Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.