Technician, Continuous Improvement

The C. I. Technician supports the C. I. Manager in executing the plant’s job certification and process training programs. This position is responsible for researching, documenting, and delivering task-specific training to plant operators, ensuring that standard operating procedures are accurate, effective, and consistently applied. The C. I. Technician also plays a key role in process improvement and problem-solving initiatives within the plant.

Essential Duties and Responsibilities:

• Identify and evaluate plant processes and positions to determine training needs and priorities.
• Research existing Standard Operating Procedures (SOPs), Method Operating Procedures (MOPs), and other documentation to verify and validate process accuracy.
• Develop, modify, and update SOPs and MOPs to reflect best practices and standardized methods.
• Partner with the Training Manager to create training matrices outlining priority positions and process tasks for certification planning.
• Develop Job Instructional Breakdowns (JIBDs) and corresponding training materials for specific job and process tasks.
• Collaborate with subject matter experts (SMEs) to deliver hands-on and classroom training using JIBDs and supporting audiovisual materials.
• Serve as the certifying authority for employees completing jobs or process training.
• Conduct follow-up audits at scheduled intervals to ensure continued compliance with process standards.
• Maintain and update the database of SOPs, MOPs, POGs, JIBDs, and related documentation, as well as audit and training schedules.
• Work closely with line leaders and process owners to analyze and resolve production or process issues.

• Evaluate and implement procedural changes resulting from continuous improvement (CI) or problem-solving activities.
• Partner with leadership to standardize training and employee development practices across the plant.

Education and Experience:

• Associate’s degree or higher preferred.

• Equivalent experience in training, technical writing, food production, or military service may be substituted on a year-for-year basis.
• Experience in manufacturing or process operations is preferred.
• Proven experience delivering hands-on job-task training in an industrial or production setting.

Competencies and Skills:

• Strong technical writing skills with the ability to document detailed process procedures.
• Excellent attention to detail and organizational skills.
• Proficiency in Microsoft Word, PowerPoint, Excel, email, and electronic file management systems.
• Solid math skills, including the ability to calculate percentages, ratios, and interpret charts or graphs.
• Strong interpersonal and communication skills; able to collaborate effectively with multiple departments.
• Bilingual in English and Spanish required.
• Ability to analyze process data and recommend improvements.
• Self-motivated, with the ability to manage multiple tasks and deadlines.

Physical Demands:

• Must be able to stand on concrete floors for up to 4 hours at a time.
• Must be able to lift and carry up to 20 pounds over a distance of at least 50 feet.
• Must be able to work in refrigerated environments (approximately 50°F) for up to 4 hours at a time.

Work Environment and Personal Protective Equipment:

• Work is performed primarily in a food manufacturing facility, which may include exposure to cold temperatures, wet conditions, and moderate noise levels.
• Proper PPE must be worn at all times, including safety shoes, hairnets, gloves, hearing protection, and any other equipment as required by plant safety protocols.
• Occasional office work will be required for documentation and training preparation.

MUST BE 18 YEARS OR OLDER
NOTE: This role will require extended hours based on production needs, including work to be performed after regular business hours and on weekends.