Customer Supply Chain Specialist

About Monogram Foods
A leading food manufacturer, Monogram Foods specializes in delivering your favorite foods and snacks with unparalleled quality and flavor. We specialize in co-manufacturing, private label, and food service solutions, offering a diverse range of products including appetizers, meat snacks, sandwiches, bacon, corn dogs, and baked goods.
Established in 2004 and headquartered in Memphis, Tennessee, Monogram Foods has earned recognition as one of the fastest-growing private companies in the nation. With over 4,000 team members across 12 locations in seven states, our unwavering commitment to excellence and passion for quality drives everything we do.
Our dedication extends beyond our products to giving back to local communities. Through the Monogram Foods Loves Kids Foundation, we strive to "make it better" for children and families, embodying our core values and creating lasting, meaningful change. 

Our Culture Is Our Secret Ingredient 
At Monogram Foods, we're more than a food company—we're a passionate team dedicated to creating America's most beloved foods and making an impact in the communities where we operate. 

We value the dedication of our team members and are committed to fostering a fun, supportive work environment. We prioritize recognition, well-being, and a strong sense of belonging because we know that when our team is at its best, we can deliver our best to customers. Here you will enjoy competitive compensation, comprehensive benefits, and ample opportunities for growth and advancement. Plus, our inclusive culture—grounded in our company values—celebrates diversity and respects the unique perspectives of our team members. 
 

So, if you're hungry for a rewarding career, join our team and let's cook up something extraordinary together.
 

About the Job 
The Specialist, Customer Supply Chain, is expected to oversee the order life cycle, ensuring that orders are recorded accurately in the company’s software system, delivered on time, and providing updates as necessary to customers and the Sales team. In addition, the role will serve as liaison for Monogram between multiple departments and the customers and will always provide an elevated level of service to customers.

The successful candidate should have a strong customer service mindset and should be an effective problem-solver. This individual should be highly organized and be able to work collaboratively with internal and external customers and constituents.
 

Essential Duties and Responsibilities:

• • Manage sales orders received by email or telephone, updating shipping and delivery dates.
• • Provide beginning-to-end sales order process support for customers.
• • Collaborate with other departments as necessary to ensure that all orders are confirmed, shipped, and invoiced correctly.
• • Liaise between internal departments and customers as necessary to respond to inquiries and resolve issues, updating orders as appropriate.
• • Maintain purchase order information to verify invoice accuracy.
• • Monitor inventory levels to ensure that all planned products can be shipped on time, allocating products to accounts as needed.
• • Coillte information required to process RMAs, credits, debits, and claims.  
• • Collate customer feedback for Quality Control periodically.
• • Complete administrative tasks, including checking, responding to emails, and answering phone calls.
• • Provide backup for other team members as required.
• • Perform other duties as assigned.

NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions.

The Ideal candidates will have the following qualifications:

Education and Experience:

• • Must be 18 years or older.
• • High School Diploma or equivalent is required.
• • Preferred Experience: One or more years in an order to cash or customer service-related position working within an ERP system (Microsoft Dynamix, SAP, Oracle, etc.)
   

Competency and Skills:

• • Good computer skills, with proficiency in Microsoft Suite.
• • Ability to manage time and prioritize tasks.
• • Good verbal and written communication skills, and the ability to interact professionally with customers. 
• • Good critical thinking and problem-solving abilities. 
• • Ability to collaborate well with other individuals and departments.
• • Ability to provide guidance and training to colleagues. 
• • Excellent organizational skills and attention to detail. 
• • Adaptable and able to maintain flexibility in completing tasks. 
• • Ability to sit for prolonged periods of time in front of a computer. 
• • Ability to move about the facility regularly to perform physical activities, such as lifting items of up to 20 lbs. unassisted, bending, standing, climbing, or walking. 
• • Visual and hearing acuity. 

NOTE: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions