Customer Support Associate

Benefits:

• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
  
  
  

Customer Support Associate – Monmouth Cards (NJ - Remote)

Monmouth Cards is a fast-growing sports trading card company with both in-store and online operations. We’re looking for a Customer Support Associate to manage customer communication across multiple channels and ensure a smooth, reliable support experience. This role is best suited for someone who is organized, responsive, and takes full ownership of their work.

Key Details:

• Type: Part-time (potential for transition to full-time)
• Location: Remote / Hybrid (NJ, CT, or MA required)
• Hours: Starting at 25 hours/week, with potential to grow to 40 hours
  
  
  

Key Responsibilities:

• Handle inbound customer phone calls via RingCentral
• Respond to customer inquiries across:
• Email/ticketing system (Zendesk)
• SMS (Klaviyo)
• Messaging platforms (Meta and other channels)
• Maintain and manage ticket queues to prevent backlog
• Proactively follow up on open or unresolved tickets
• Coordinate with store locations and warehouse teams to:
• Check inventory availability
• Verify order status
• Resolve customer issues efficiently
• Communicate clearly and professionally across all channels
• Escalate complex or sensitive issues when necessary
  
  

Tools & Systems You’ll Use:

• RingCentral (phone support)
• Zendesk (ticketing system)
• Walmart Customer Messaging
• Meta messaging platforms
• Google Reviews (responses)
• Klaviyo (SMS communication)
  
  
  

Qualifications and Skills:

• Strong written and verbal communication skills
• Comfortably handle phone, email, and messaging support simultaneously
• Highly organized and detail-oriented
• Able to take ownership and follow through without reminders
• Comfortable switching between multiple tools and platforms
• Reliable and consistent with response times
  
  
  

Additional Preferred Skills:

• Experience with customer support tools or CRM systems
• Experience in e-commerce or retail
• Familiarity with sports cards or collectibles
  
  
  

If you're looking for a hands-on role in a growing and exciting business, apply today and become part of the Monmouth Cards team!

This is a remote position.