What are the responsibilities and job description for the Temporary Senior Collections Analyst position at Monks?
As a Senior Collections Analyst, you'll focus on taking full ownership of tackling complex, aged debt (>180 days overdue) on our NAMER ledger, resolving customer queries, and driving cash recovery. We are seeking an experienced, high-impact Senior Collections Specialist to join our NAMER finance team on a 4-month contract.
Responsibilities:- Aged Debt Recovery (180 Days): Conduct deep-dive analysis into the NAMER aged debt profile to identify high-priority accounts, root causes of non-payment, and actionable recovery strategies.
- Customer Engagement & Negotiation: Proactively contact key NAMER accounts via phone and written correspondence; apply tactful influence and strong negotiation skills to secure payment commitments or structured settlement plans.
- Cross-Functional Stakeholder Alignment: Partner directly with internal Client Account Managers, Billing, Cash Application, and Business teams to rapidly resolve open queries, disputes, and short payments blocking cash collection.
- End-to-End Collections Operations: Manage dunning workflows, maintain precise collection notes/ledger updates, and perform daily tracking against aggressive 4-month cash recovery targets.
- Reporting & Escalations: Provide clear, actionable weekly aging updates to management, highlighting at-risk accounts, dispute bottlenecks, and recommended next steps.
- Ledger Integrity & Reconciliation: Support AR data accuracy, investigate payment discrepancies, and ensure accurate subledger reconciliation across assigned accounts.
- 3-4 years of B2B credit control and collections experience, specifically managing complex NAMER ledgers and high-risk/aged debt profiles (180 days).
- Self-Starter & Autonomous: Able to hit the ground running with minimal supervision, taking full ownership of your assigned portfolio from day one.
- Influencing & Stakeholder Skills: High emotional intelligence with the ability to influence both external client decision-makers and internal Account Managers to drive swift payment resolutions.
- Analytical & Detail-Oriented: Strong skills in debt ledger analysis, discrepancy investigation, and dispute resolution.
- Systems Proficiency: Advanced skills in Excel / Google Sheets; direct experience with modern ERPs (e.g., NetSuite) is strongly preferred.
- Communication: Excellent verbal and written communication skills in English.
- Experience working within a fast-paced, global or agency environment, with exposure to cross-functional teams, international clients, or multi-entity/multi-currency accounts.
At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.
Monks is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under local accessibility laws.
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