What are the responsibilities and job description for the Operations Coordinator position at Monitor Telecom?
Job Summary
Operations Coordinator
Full-Time Salaried (Exempt) Monitor Telecom / COLTONTEL Two Office Locations
Monitor Telecom and COLTONTEL are seeking a motivated Operations Coordinator to
support daily operations and help lead Service Delivery Teams across two rural
telecom/broadband cooperatives. This role ensures smooth workflow, strong customer
service, and consistent operational performance.
Key Responsibilities
Lead daily operations across two office locations
Support and supervise Service Delivery Teams including scheduling and coaching
Improve workflows and processes to enhance efficiency and customer experience
Assist with regulatory compliance and maintain required documentation
Prepare operational reports and performance insights for the General Manager
Support escalated customer concerns and coordinate with vendors and contractors
Represent the cooperatives at community events (occasional afterhours)
Requirements
Five years of supervisory or team-lead experience preferred
Telecom/broadband experience a plus
Strong communication, organization, and problem-solving skills
Proficiency with Microsoft 365
Ability to learn CRM/ticketing systems
Valid driver’s license and regular travel between offices required
Flexibility for occasional after-hours meetings or events
Ability to maintain confidentiality
What We’re Looking For
We’re seeking someone who enjoys supporting teams, bringing structure to busy
environments, and helping ensure reliable service for the rural communities we serve. If you
thrive in a people-focused, operational role and want to make a meaningful impact, we
encourage you to apply.
How to Apply
Send your resume and a letter of interest (including pay requirements) to
jobs@monitorcoop.com. You may also request the full job description at the same address.
Pay: $75,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $75,000 - $80,000