What are the responsibilities and job description for the IT Service Desk Engineer position at Moneycorp?
Who We Are:
Moneycorp powers global payments for corporates, institutions and high net worth individuals, combining worldwide reach with local expertise. With over 45 years of market experience, two banking licences and offices in 11 countries, our technology delivers 24/7 accessibility, while our people deliver award-winning service. In 2024, we supported $1tn of payment volume, reaching 190 countries in 130 currencies. Our 32k corporate clients benefit from our regulatory resilience with 63 permissions globally, access to major payment rails, and our proprietary technology.
Moneycorp is a place where energy, commitment, and collaboration are core to our values of shared success. We’re restless in our drive to surpass the expectations of our customers and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all our colleagues is central to our journey as a global business.
In North America, our offices are in Stamford, Orlando, Providence, and Toronto. We are licensed to operate in each US State, and in Canada at the Federal level we are registered with FINTRAC and at the Provincial level in Quebec.
Your Next Challenge:
The IT Service Desk Engineer role presents an exciting opportunity for individuals either embarking on their careers in Technology or looking to build on their existing IT experience. This role provides IT support to staff throughout the global Moneycorp business, delivering a high level of customer experience for all IT issues and requests staff may have. The role encompasses providing technical support and solutions, troubleshooting hardware and software issues, locally and remotely, identity and access management, auditing and actively engaging in user training. With a strong emphasis on continuous learning and self-development, this role will aid development of foundational skills in desktop support, incident management, and knowledge management. This dynamic and varied role provides a supportive environment to cultivate expertise and contribute to the organisation's success.
Please note: This role operates on a rotational shift pattern within our IT Service Desk. You will be required to work a late shift (10:30am–7:00pm) for one week approximately every three weeks. Standard working hours outside of this are 8:30am–5:00pm.
Key Responsibilities:
- Act as the first point of contact for IT support, delivering a friendly and responsive service
- Troubleshooting hardware, software, and access issues across desktops, laptops, mobile devices, and core systems
- Managing incidents and service requests in line with SLAs, keeping users informed throughout
- Supporting user onboarding and offboarding, ensuring timely and secure access management
- Handling access and permission requests across M365, internal systems, and applications
- Monitoring key systems and proactively raising issues where needed
- Contributing to documentation, user guidance, and continuous service improvement
- Collaborating with wider IT teams to resolve complex issues and share knowledge
What We're Looking For:
Knowledge and Experience:
- 1-2 years experience working in IT Support
- Awareness of Windows 11 and confidence in basic troubleshooting., macOS, basic networking concepts and fundamental cloud concepts.
- Ability to support IOS devices, familiarity with MDM tools is an advantage.
- Awareness of device management tools such as Intune and endpoint security concepts.
- Understanding of business priorities: ability to accurately evaluate relative impact/urgency of issues and requests.
- A can-do attitude with willingness to go the extra mile, understanding of the importance of customer service in a busy support environment
- Strong organisational, decision making and problem-solving skills.
- Excellent communication skills with the ability to speak clearly to non-technical users.
- A strong desire to build a career in IT, with evidence of interest such as personal study, online courses, self-led learning or existing experience.
- Continuous learning mindset with interest in developing technical knowledge.
Desirable Skills:
- Knowledge of IT security best practices
- Basic scripting knowledge.
- Understanding of Power Automate (Automation).
- Awareness of Power BI for reporting.
- Familiarity with virtual desktop technologies.
Education / Qualifications:
- Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
Please note: This role operates on a rotational shift pattern within our IT Service Desk. You will be required to work a late shift (10:30am–7:00pm) for one week approximately every three weeks. Standard working hours outside of this are 8:30am–5:00pm.
What We Can Offer You:
- This position is full-time permanent, operating on a hybrid working model from our office in Stamford.
- This role offers a salary range between $65,000-$75,000 per annum bonus scheme and a comprehensive benefits package
- Medical, Dental, Vision
- 401k: 5% matched
Fostering a culture of belonging and inclusivity
We're committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change within our organization through Employee Engagement initiatives and value champion networks.
Like many of our peers, we recognize that fostering inclusivity is an ongoing journey, and we remain steadfast in our commitment to progress. By measuring our efforts through regular assessments and listening to the feedback of our employees, we strive to ensure that our initiatives are impactful and responsive to the evolving needs of our workforce.
Together, we want to build a workplace where everyone can bring their authentic selves to work, as we believe this is the foundation of innovation, creativity, and collective success.
Like many of our peers, we recognize that fostering inclusivity is an ongoing journey, and we remain steadfast in our commitment to progress. By measuring our efforts through regular assessments and listening to the feedback of our employees, we strive to ensure that our initiatives are impactful and responsive to the evolving needs of our workforce.
Together, we want to build a workplace where everyone can bring their authentic selves to work, as we believe this is the foundation of innovation, creativity, and collective success.
Interested?
If this role sounds like a good fit for you, please click on the “Apply Now” button to submit your application.
For discover more about Moneycorp and how we’re leading the way in global payments and currency risk management, please visit our News Hub and various social media platforms Facebook, Twitter UK, Twitter Americas, Instagram, LinkedIn.